The Opportunity

The Intake Analyst will cover tasks Contract, Demand and Capacity of both Delivery Center in Manila and Vietnam.

Position Responsibilities:

Capacity and Demand management

Analyze, review and document capacity and demand related updates

Coordinate with different stakeholders to ensure accuracy and correctness of capacity and demand updates

Modify and enhance capacity and demand management trackers and reports as needed

Prepare and present ad-hoc reports related to the capacity and demands

Contract Management

Draft and review contracts within Manulife using Templated documents

Analyze stipulation and terms from the contracts to comply with the requirements of stakeholders

Perform working collaboration with stakeholders to ensure their contractual needs are met

Maintain contract templates and trackers to ensure accuracy and relevance

Ensure the  internal contract documents are accurate, maintained and archived

Prepare and present ad-hoc reports related to the contracts

Required Qualifications:

Bachelor’s Degree in Computer Science, Management Information Systems, Business or related field.

A minimum of 1+ year experience performing Project Management Office Intake, Project Management or other related role

Working experience in Capacity and Demand Management and reporting is a plus

Working experience in Contracts management and reporting is a plus

Excellent written and oral communication skills, including the ability to speak and write about technical issues for both technical and non-technical audiences.

Ability to take ambiguity and clarify for self and others

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement