Job Title: Business Analyst (Associate III – Business Analysis)

Hiring Locations: Chennai / Trivandrum / Kochi
Experience Range: 4–7 years

Role Description:

We are looking for a highly motivated and detail-oriented Business Analyst to join our team. The ideal candidate will support project delivery through effective requirements gathering, stakeholder engagement, and solution evaluation. You will work closely with senior BAs and cross-functional teams to ensure business needs are translated into actionable solutions.

Key Responsibilities:

Assist in defining enterprise goals, stakeholder needs, and project objectives

Apply system analysis techniques to assess capabilities, workflows, and limitations

Document and maintain BA artefacts and ensure traceability of requirements

Use BA tools and techniques for effective communication, analysis, and decision-making

Plan and manage requirement elicitation, validation, and prioritization

Evaluate solution options and assist stakeholders in decision-making

Support implementation teams by providing clarifications on requirements

Contribute to continuous improvement of BA practices, templates, and processes

Support mentoring activities under senior BA guidance

Mandatory Skills:

Strong understanding of Business Analysis frameworks and tools

Expertise in requirement elicitation, documentation, and stakeholder engagement

Knowledge of BA tools like JIRA, Confluence, Balsamiq, MS Visio, Lucidchart, etc.

Familiarity with ITSM tools and concepts (ServiceNow, BMC Remedy)

Working experience in Agile (Scrum/Kanban) and traditional SDLC methodologies

Proficiency in creating user stories, use cases, data flow diagrams, and process maps

Experience in writing BRDs, FRDs, and test case mapping

Good to Have Skills:

Exposure to cloud environments and Atlassian tool administration

Knowledge of ITIL processes – Incident, Problem, Change, and Request Management

JIRA API and JQL knowledge

Experience with metrics dashboards and performance analytics

Prior involvement in mentoring junior BAs or leading smaller initiatives

Soft Skills:

Strong verbal and written communication skills

Excellent analytical and problem-solving capabilities

Proactive stakeholder engagement and negotiation abilities

Adaptability and quick learning mindset

Strong organizational and time management skills

Team collaboration and interpersonal skills

Educational Qualification:

Bachelor’s or Master’s degree in Engineering, Computer Science, or related field

Business Analysis certification (CBAP, CCBA, or equivalent) is a plus

Why Join Us?

Opportunity to work on enterprise-grade business transformation projects

Exposure to cross-functional collaboration and modern BA tools and practices

Mentorship from senior analysts and career development opportunities

A supportive environment to contribute to strategic business solutions