Support and enable Marketing department, providing business program marketing support including but not limited to: · Driving the strategy and execution of customized and scalable global partner co-marketing programs and campaign · Developing full year co-marketing framework and managing the approval process and plan globally · Program Training · Escalation management · Noncompliance-work with IIP finance for resolution of compliance queries · Localization of content · Provide marketing assistance to customers using effective communication, listening and comprehension skills · Solve problems within agreed quality standards using a good understanding of customer and the client's relationship · Identifies and escalates complex problems to next level of support and resolve as per agreed SLA · Familiarizes self with the company partner marketing programs · Help to provides solutions/suggestion to customer, following a set of SOP · Provide good customer service experience to customers · Work on the client's program tools and make necessary entries · Understand and respect language and country nuances when talking with the customers in different countries · Provide L1 support such as manage daily queries/tickets, troubleshooting basic technical issues (access permission), handle customers onboarding. · Client management, customer service – from US and Latin America Requirement · Degree holder in any field. Marketing or Accounting / Finance degree holders preferred. · Able to speak any of the languages - English + Spanish/French/Persian/Russian/Portuguese · At least 1-2 years working experiences in Marketing/ Finance and related fields. Fresh graduates and expats are welcomed. · Advertisement background will be an advantage. · Good reporting especially Excel or Power BI. · Experience work in multinational company environment. · Speaking in decent English · Positive attitude and able to drive the issue until resolved. · Able to deliver training to the customer · Willing to work from 11pm-8am, Monday till Friday, flexible to work in extended hours whenever required occasionally. · Willing to work remotely, and commit to be onsite whenever required within Kuala Lumpur/Selangor · Willing to be based in Kuala Lumpur/Selangor