Collaboration drives Nordson’s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Essential Job Duties and Responsibilities

Make daily collection callsConduct account research and analysisDocument collection related activities for assigned accountsInteract with customers, both internally and externally to identify and resolve outstanding issues in a timely and professional mannerInternal collaboration to resolve outstanding issuesCredit hold managementDispute and deduction managementPerforms other duties as assigned

Education and Experience Requirements

Education:

Requires High School Diploma or GED; Associate or Bachelor degree preferred

Experience:

Minimum 2 years relevant experience is required with an Associate’s degreeMinimum 8 years relevant experience is required without a degreeStrong background in manufacturing or B2B collections

Preferred Skills and Abilities

Professional and personable demeanor over the phoneSuperior written and verbal communication skills and interpersonal skillsSuperior organizational, decision-making and follow-up skillsAbility to work independently with minimal supervisionAbility to manage competing priorities through the use of outstanding time management and multitasking skillsAbility to adjust to flexible environmentGeneral knowledge of changing economic conditionsAbility to problem solve through technical and analytical analysisStrong skills in experience and improvisation through the use of innovative thinkingKnowledge in use of personal computer and PC Software (Microsoft Office)Knowledge of SAPExperience in the Manufacturing industry a plusOutstanding customer focus including attributes of empathy, compassion and service orientationPassionate and high energy which can assist in selling future vision to customersStrong detail orientation, with focus on data qualityAdaptability/flexibility which includes being open to change and conducting business differentlyFocused on continuous improvement and developing new skillsExcellent process orientation which focuses on efficiency without losing sight of customer experienceSavvy with technology which includes use of web-based platforms, case management, etc.

Working Conditions and Physical Demands

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

  None

Nordson Corporation provides equal employment opportunity to all applicants and employees.  No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, disability, citizenship status, marital status, veteran status or any other reason prohibited by law.

All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.

Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson’s Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.