Job Title: Associate I Help Desk Location: Birmingham, AL Job Type: Hourly Consultant Hours: Monday to Friday 8:00am to 5:00pm Pay: $16.10- $20 / hr This position does require 25%-50% Driving, using your own personal vehicle. Mileage is reimbursed. Must have a valid US Driver's license and no more than on moving violation in the past three years. Essential Functions: Provide first-level remote IT services or assist in the delivery of higher-level services to customers. Properly enter all calls into the helpdesk system. Use predefined triage processes to troubleshoot, resolve, or escalate to the appropriate resource within Service Level Agreement parameters. Utilize remote desktop applications to troubleshoot end-user PC-related problems. Resolve standard documented problems with minimal assistance. Take ownership of customer problem resolution. Apply working knowledge of customer support business and technology processes, including call handling, customer software applications, operating system environments, and asset tracking. Identify customer training issues on standard and non-standard products. Participate in technical discussions with team members and contribute to decision-making processes. Skills: Strong customer service skills. Proficiency with Helpdesk tools, Microsoft operating systems, MS Office applications, antivirus software, and communications devices. Basic hardware and software troubleshooting skills. Strong problem-solving and critical thinking abilities. Ability to work with minimal supervision. Familiarity with necessary web-based tools (e.g., ProActa, help desk call tracking applications). Willingness to work as a team player. Strong organizational skills and attention to detail. Ability to travel as required. Experience: 0–5 years in a technical customer service environment. Call center experience preferred. Education: Minimum: High School Diploma or equivalent. At least one entry-level certification (A+, N+, or OEM vendor certification). Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Emily Drew at Emily.Drew@ctg.com. Kindly forward this to any other interested parties. Thank you! About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.