The Role

Responsible for the design and implementation of effective employee benefits programmes and the subsequent day-to-day management of all client service activities. Responsible for profitability of clients within your portfolio.  Ensuring that you and/or Client Advocates are successful in negotiating profitable fee/commission levels with each client serviced by you. Responsible for actively cross selling existing clients. Responsible for client retention. Responsible for implementing and maintaining compliance systems in accordance with the WTW Excellence Model.

Key Tasks: Overall management/control/development of the employee benefits programmes for assigned clients which include the following aspects of Willis service:

Account Management Effective planning/coordination/communication/delegation/motivation within team to work as a coordinated group. Maximizing account profitability for each client by: achieving optimum remuneration consistent with competitive premium level as compared with services provided. managing credit control monitoring workload Developing the "total service programme" for each client by promoting the full range of WTW solutions & offerings where a need exists. Enhancing/building client relationships and getting to know clients including decision makers. Collaborate with internal teams including shared services team (Global Delivery Centre in Manila) on necessary client deliverables.  Preparation of communication materials and conducting employee communication sessions to share / explain coverage & claims processes / procedures to employees, when required.  Facility Clients (Direct Servicing Model): Handles & responds to clients’ escalation matters 
  Account Administration Ensuring that the following are current for each client: Client Data File(s) Client Service Status Record (BOR) Minutes of Clients Meetings Communications in accordance with Group Standards
  Governance, Compliance & Control Act with integrity in carrying out duties & responsibilities  Act with due care & diligence  Ensure observation of proper standards of market conduct Ensure data quality & accuracy for client deliverables
  General Enhancing Company’s profile amongst clients Ensuring compliance with the requirements of Company’s Quality Standards Ensuring no Errors & Omissions claim arises out of clients. Building carrier relationship Monitor/control workflow priorities in the team to ensure goals/target are achieved
  Assist/undertake any other duties as may be required.

The Requirements

Minimum of 2-3 years' experience in a Health & Benefits consulting or brokerage role, or from a C&B function in industry.SCI Certificates preferred: M5, M9, HI, ComGI, BCP, PGIExcellent ability to communicate effectively with a strong focus on customer service Good oral and written communication skills Have knowledge of the Singapore vendor marketplace Technical proficiency in Singaporean employee benefitsBroad understanding of compliance issues related to local legislation Proficiency in Microsoft Office (especially Excel and Word); Proficiency in English language Competencies:Client Focus Influence and Selling Results Focus Collaboration Thought Leadership and Innovation

Equal Opportunity Employer