Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: + Career development with an international company where you can grow the career you dream of. + An excellent retirement savings plan with a high employer contribution + Tuition reimbursement, the Freedom 2 Save (https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program, and FreeU (https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelor’s degree. + A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. + A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. **The Opportunity** The position of **Associate Global Professional** is within our Core division based out of Irving, TX. As an Associate Global Professional, you will be responsible for reviewing service ticket documentation to identify potential reportable events—situations where an Abbott device may impact the health or safety of the user or the patient being tested. These may include incidents such as specific device-related failures, user injuries, or incorrect patient test results that could affect patient treatment. **What You’ll Work On** Using Abbott’s ticket documentation procedures, you will assess whether: The ticket meets the definition of a potential reportable event, or the documentation lacks sufficient detail to decide. Based on your assessment, you will follow up with the ticket owner to ensure the documentation is updated and any identified issues are corrected. Due to global regulatory requirements, reportable events must be identified and reported within a strict timeframe. This role requires you to make accurate and timely decisions for each ticket. Responsibilities: + Review service tickets with limited supervision, applying subject matter knowledge and procedural guidelines to evaluate potential reportable events. + Communicate effectively with the Abbott field team to obtain missing or clarifying information when ticket documentation is incomplete. + Ensure decisions are made with a high level of accuracy and timeliness to comply with regulatory standards. + Read and analyze ticket content and correspond with ticket owners via email to resolve documentation gaps. **Required Qualifications** + Associate degree with at least 2 years of experience in a medical laboratory environment, field service, clinical experience, or diagnostic product experience. **Preferred Qualifications** + Bachelor’s degree in Medical Technology (preferred) or be licensed as a Medical Laboratory Technician (MLT). + Two (2) or more years ofexperience working in a clinical laboratory and reviewing testing results is recommended. + Experience working with in-vitro diagnostic instruments and the associated clinical tests, specifically in the areas of clinical chemistry, immunoassay, and hematology. Strong written and verbal **Learn more about our health and wellness benefits, which provide the security to help you and your family live** **full** **lives:** www.abbottbenefits.com (http://www.abbottbenefits.com/pages/candidate.aspx) Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott , and Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $50,000.00 – $100,000.00. In specific locations, the pay range may vary from the range posted. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com