In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Cybersecurity Ops III position at Associate, which is part of the job family responsible for monitoring, detecting, and responding to security incidents to ensure the organization's systems and data are protected from actual and potential threats or breaches.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on.

Technology works as a strategic partner with Morgan Stanley business units and the world's leading technology companies to redefine how we do business in ever more global, complex, and dynamic financial markets. Morgan Stanley's sizeable investment in technology results in quantitative trading systems, cutting-edge modeling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools. Our insights, our applications and infrastructure give a competitive edge to clients' businesses-and to our own.

Role Profile:

We're seeking someone to join our Fraud Investigations team as a Fraud Investigator whose responsibility is to perform risk mitigation and fraud review for instances that may be monetary or non-monetary impacts to our Morgan Stanley Wealth Management Clients. This includes full investiga=tions, root cause analysis, risk mitigation and working with various stakeholders in the effort.

As part of the Cyber Data Risk and Resilience organization, Fraud is a global organization responsible for assessing, mitigating, and preventing fraudulent activities across multiple product lines and services in order to protect the firm and its clients.

In an effort to protect our Wealth Management client assets, provide a safe and secure banking environment, and to minimize financial losses to the Firm from systematic security risk, the Non Card Fraud Investigations Team is tasked with intake, resolution, and reporting of confirmed fraud and suspicious activity claims. The team is seeking a teammate responsible for incident management, regulatory reporting, and assessment of fraudulent activity.

What you’ll do in the role:

Investigations and resolution of external fraud reported claims.

Ensuring timeliness with reporting standards and regulatory requirements

Efficiently manage caseload conducting timely outreach to clients and conducting interviews to understand the fact pattern where necessary

Proactively identify recovery efforts from reported fraud transactions to recuperate losses

Collaborates with Fraud Strategy on re-occurring fraud themes and assist on proposed decisions and action to be taken as a result of any fraud investigation

Ability to describe basic fraud and case resolution decisions in clear and understandable language to internal clients

Demonstrate ability to build and maintain strong working relationships with internal and external clients and act as a liaison in a professional manner with internal business units

Prepare and document review findings in a concise, understandable manner for written communication to the appropriate parties

Adheres to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations.

What you’ll bring to the role:

4+ year Experience in a financial crime and fraud role.

Superior analytical, critical thinking and decision-making skills utilizing data extraction

Understanding of payment fraud, fraud schemes, common scams, and conducting payment fraud investigations.

Superior time management and organizational skills to balance investigative efforts with client outreach and timely follow up to gather details

The ability to research and respond to various methods of Debit card related fraud

Preform research regarding fraudulent authorizations and take actionable steps to recovery fraudulent transactions and mitigate reputational and financial risk.

Ensure proper case documentation and reporting

Knowledge of BSA/AML requirements, suspicious activity reports, and other applicable regulations

Excellent written and verbal communication skills

Detail oriented with the ability and desire to work in a team environment

Desired Skills:

Previous financial crime working experience

Understanding of financial services industry products and processes

Understanding of fraud and security issues within the banking and finance industry

Previous experience working within a client service/hospitality based role

The candidate must also be proficient working with Excel, Access, Business and PowerPoint

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Salary range for the position: $65,000 and $135,000 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and X Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).