**Minimum Qualifications:** To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below: + Associate degree related to Computer Science/Information Systems and 1-2 years of experience OR equivalent technical working experience (minimum 3-4 years) + Experience in an enterprise IT Operations environment, including: + Troubleshooting networking devices/connectivity + Administering and troubleshooting enterprise applications + Administering and troubleshooting Linux/Windows Servers + Experience _or_ demonstrated understanding of IT Automation using tools such as Ansible, Puppet, ServiceNow, etc. + Passion for documenting technical processes + Customer Service background + RCA mindset _Note: Candidates may be given a technical assessment test as well_ **Preferred Qualifications:** Candidates with the following skills will be given preferential consideration **:** + Bachelor’s degree in Computer Science/Information Systems + 3+ years of customer-facing support work or technical experience + Automation and/or development experience, ideally using Ansible + Experience managing Puppet or Ansible platforms, especially combined with experience building, deploying, and managing applications that run on Kubernetes clusters, ideally Red Hat OpenShift + Experience with ServiceNow ticket management and reporting + Experience with troubleshooting Cisco networking devices and software The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: + Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program + Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement + Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement + Additional Perks: Employee Assistance Program, Employee Discount Program, and more! World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! Must be located in Costa Rica **\#LI-LIVINGTHEDREAM** **\#LI-REMOTE** WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources. WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.