Minimum Qualifications:

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

Associate degree related to Computer Science/Information Systems and 1-2 years of experience OR equivalent technical working experience (minimum 3-4 years) Experience in an enterprise IT Operations environment, including: Troubleshooting networking devices/connectivity Administering and troubleshooting enterprise applications Administering and troubleshooting Linux/Windows Servers Experience or demonstrated understanding of IT Automation using tools such as Ansible, Puppet, ServiceNow, etc. Passion for documenting technical processes Customer Service background RCA mindset

Note: Candidates may be given a technical assessment test as well

 

Preferred Qualifications:

Candidates with the following skills will be given preferential consideration:

Bachelor’s degree in Computer Science/Information Systems 3+ years of customer-facing support work or technical experience Automation and/or development experience, ideally using Ansible Experience managing Puppet or Ansible platforms, especially combined with experience building, deploying, and managing applications that run on Kubernetes clusters, ideally Red Hat OpenShift Experience with ServiceNow ticket management and reporting Experience with troubleshooting Cisco networking devices and software

 

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: 

 

Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program  Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement  Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement  Additional Perks: Employee Assistance Program, Employee Discount Program, and more! 

 

World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! 

 

                                                  Must be located in Costa Rica                                                       

 

#LI-LIVINGTHEDREAM

#LI-REMOTE