Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Smith+Nephew is hiring a Associate- Dispute Resolution OTC (English & Spanish speaking).

As a key player of the finance operations role in Smith+Nephew you will be
responsible for shaping the Disputes Centre of Excellence. Your main area will be effective and efficient dispute process delivery in line with Delegated Authority Matrix and Group Finance Manual requirements

What you will be doing?

Resolve customer disputes in a timely manner, backed by appropriate documentation.

Communicate resolutions to customers clearly and professionally.

Coordinate queries with relevant internal departments.

Analyze root causes of disputes and implement corrective actions.

Maintain accurate dispute records and track resolution progress.

Contribute to the accuracy of customer master data.

Escalate unresolved issues to appropriate teams or managers.

Proactively support and collaborate with other team members.

Ensure compliance with policies and deliver quality checks and process improvements.

Maintain operational documentation and provide process training when needed.

Work daily with OTC tools such as SAP, GetPaid, ESKER, and EDI.

What will you need to be successful?

Minimum 1-2 years of experience in order management, customer service, or collections in an international setting.

Understanding of end-to-end OTC processes and controls.

Proven experience in process improvement.

Intermediate Excel skills.

Experience with SAP (advantage), GetPaid, EDI, or ESKER (a plus).

Fluent English and French (spoken and written).

Excellent communication, decision-making, and relationship-building skills.

Ability to thrive in a fast-paced, cross-functional environment

En cumplimiento del Real Decreto Ley 6/2019 de 1 Marzo, de medidas urgentes para garantía de la igualdad de trato y de oportunidades entre hombres y mujeres en el empleo y la ocupación, la pregunta sobre sobre el género se incluye para reportar datos a tal fin.You. Unlimited. Creemos que las inversiones más importantes son en nuestros empleados y los pacientes a los que atendemos. Por eso creemos en nuestros valores como Compañía y tenemos a tu disposición un paquete de beneficios sociales:Inclusión, Diversidad y Equidad : Comprometidos a acoger, celebrar y prosperar gracias a la diversidad, Más información sobre nuestros Grupos de Inclusión de Empleados en nuestro sitio web (https://www.smith-nephew.com/)Tu Futuro: Bonus anuales, plan de pensiones, y beneficios como el Share Save para compra segura de acciones, ayudas escolares, ticket restaurante, ayuda escolar.Flexibilidad: Balance de Vida y trabajo y modelo híbrido de trabajo para la mayoría de posiciones corporativasTu salud: Seguro de Salud, Vida y Accidentes e Invalidez.Multitud de cursos para realizarApplications:If you share our passion for pioneering innovation and can demonstrate how you meet the criteria outlined, we would love to hear from you.We continue to actively build an environment where every individual can fulfil their potential and be proud ambassadors for Smith & Nephew, our customers and their patients. We value the diversity of our people and welcome applications from everyone.#li – ar2#LI-Hybrid

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