Adecco is collaborating in the recruiting of a **Director of Operations** in the area of **San Juan, PR** . **Salary: $95K - $110K - Based on Experience** **Interview Process: 4 Interviews** **Primary Responsibilities:** + Sets priorities on business expectation on Performance goals, Quality, Adherence, Turnaround Time, Error corrections + Lead by example in all aspects of the business + Lead internal management reviews, business reviews and quality reviews discussions with customers + Participate in management appraisal cycle discussions + Drive innovation and process improvements + Analyze team performance and formulate action plans to address opportunities + May be assigned to work on special projects and business initiatives + Utilize standard project plan templates to create and/or tailor project plans to specific customers' needs + Assist internal and/or external business partners with completion of tasks and resolution of issues and problems with program implementation + Establish and/or implement internal and/or external service level agreements in order to ensure ability to monitor and measure program performance (e.g., turnaround time; quality; effectiveness) + Identify and/or secure resources (e.g., funding; staffing; system security; real estate and/or telecommuting requirements hardware/software) required to implement programs + Review, create, and/or maintain workflows to ensure they are up-to-date and operationally efficient + Provide guidance, expertise, and/or assistance to internal and/or external partners (e.g., claims; call center; benefits; clinical) to ensure programs and strategies are implemented and maintained effectively + Communicate with and help internal and/or external partners interpret contractual requirements in order to ensure effective problem solution and strategy implementation + Ensure performance is tracked accurately utilizing internal tools and processes (e.g., dashboards; scorecards; reports) + Request and/or receive relevant performance data from internal partners and review for accuracy + Manipulate provided data into applicable tools and reports in order to facilitate performance review and analysis + Review consolidated operational performance reports in order to determine overall effectiveness, make necessary changes, and identify opportunities for new programs or program consolidation or expansion + Incorporate operations program performance information into strategic and business planning + Utilize stakeholder input to help shape and implement continuous improvement in operational quality and financial performance (e.g., encourage participation in Six Sigma projects) + Ensure internal partners and/or external vendors adhere to business and contractual agreements + Conduct end-to-end testing of applicable processes, tools, procedures, and systems platforms to validate adherence to + RFP/contract requirements + Utilize relevant systems and tools to identify and/or test opportunities for efficiency improvements (e.g., parallel variable testing) + Work with relevant internal partners (e.g., Finance; Underwriting) to identify resource requirements and/or create budgets and forecasts + Review and assign projects/initiatives based on resource capacity, capability, and expertise + Other duties may apply **Required Qualifications:** + Bachelor’s Degree or higher degree completed + 10+ years of experience working with leaders in matrix organizations + 5+ years of experience in BPO or healthcare industry + 5+ years of experience utilizing operational metrics, data/analytics, goals/objectives, and dashboards to run, interpret, and drive business performance + 5+ years of leadership experience + Experience with the Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook) + Proficiency in using advanced functions in Microsoft Excel such as filters, pivot tables, formulas + Professional proficiency in English + Willingness to work flexible schedules as necessary **Preferred Qualifications:** + Master’s Degree + Excellent verbal and written communication skills + Ability to work independently and make sound decisions in a fast-paced environment + Ability to multi-task **Pay Details:** $45.67 to $52.88 per hour Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance