Associate Director, Global Benefits Management, Health Solutions What the day will look like Building relationships with strategic clients to strengthen the partnership. Create and maintain strong relationships with key external vendors including insurers and specialty providers (e.g. Fullerton Healthcare Group for Aon Care) Needs-based consulting, identifying and actioning cross sell opportunities, with knowledge of client profiling and ability to recognize and be sensitive to client needs and priorities. Renewal activities, maintaining retention rates as set out by management. Mentoring team members in the team and more broadly, as required. Guide others in resolving complex client issues based on independent discretion and judgement to determine appropriate solutions and process. Work independently and with initiative, with guidance in only the most complex situations. Ability to embrace and execute organizational changes. Conduct peer review for team members. Champion all client-related initiatives and ensure smooth implementation, including active promotion of Aon United Act as escalation point for all clients Support to Head of GBM, as required Renewal and remarketing: Client Business Consulting and Planning. Review of renewal terms. Review and preparation of Renewal Proposal / Claims Analysis. Meeting with clients on pre-renewal and/or renewals. Preparation of Service Level Agreement. Preparation & Presentation of the benefits programme to employees. Day-to-Day Operations: Updates to employee movements from clients. Following up of underwriting requirements with clients. Handling the enquiries from both HR and employees. Follow up with clients on outstanding invoices. Aged Debt Management. Skills and experience that will lead to success More than 8-10 years of related experiences, depending on job level requirement. Proven track record of being a skilled customer-oriented person, have a strong and critical clients’ management mindset, able to engage the clients positively to build and foster long-term active relationships. Able to manage multiple priorities and demands, provide active initiatives on demand, guide others in resolving complex issues or to determine the best appropriate actions to take, whether independently and/or on collective discretion(s) /judgement. A team player, flexible with an aptitude for fostering positive relationships with all internal stakeholders of different business functions with diversity of thoughts, at all levels, respectfully and collaboratively 2566658