Job Description

Job Description and Responsibilities

The additional resource need and availability of the department will be guided in future by the decisions and results of the digital strategy. The digital strategy must be aligned with the digital strategy of Global Medical Scientific Affairs and in addition, the digital strategy must be aligned with the Customer Engagement Strategy of our company as well as with the IT-strategy and must be in line with all legal and compliance rules.

The role needs a deep understanding of medical processes and systems. The role applies technical, functional, business and management expertise to set and achieve operational objectives. The role ensures the good understanding by the team, identifies, and recognizes organizational barriers and obstacles and sends back to the Director Medical Operations the issues and proposes action plans when necessary.

The role is a very cross-functional role with a very close collaboration with DMAs, Medical Advisor, MSL and Medical Operation and Medical Services. Further, the role negotiates and ensures alignment with organizational leadership to accomplish digital objectives within the GMSA and HH organization. There is a close alignment and collaboration with the Global Medical Scientific Affairs Team.

You will make decisions that impact key processes, customer interaction, support to interfacing departments, resourcing and implementation of projects and technologies.

The role ensures good understanding by the team, identifies, and recognizes organizational barriers and obstacles and sends back to the Director Medical Operations the issues and proposes action plans when necessary.

Major processes to be managed by the role:

Further develop and implement the Customer Engagement & Digital Strategy Roadmap (e.g. CRM data strategy, digital communication channels, Website/Medical portal strategy, processes supported by AI)Point of contact for the Stakeholder Systematization: introduces new development opportunities, responsible for training, supports switch from Qlik to the Power-BI Dashboard. Close contact with customer facing colleagues and defining their needs and requirements.Support and implements the Medical Modernization Initiative at a local level, with focus on coordinating the workstream at the local level, defining and involving the right contacts for a smooth process, supporting the necessary mindset, and identifying learnings.Assessment of new systems and technologiesEnsure Medical representation and involvement within Germany for GHH digital initiatives and processesCollaborates closely with DDA and the business to ensure a country-aligned approach to systems that accurately reflects the medical needs within our frameworks.Deep understanding of CRM systems, also from the user perspective (e.g. VEEVA), and evaluation of potential improvements for Medical(Further) develop of medical business systems and technology strategy linked to company-wide systems such as VEEVA Medical CRM, ServiceCloud, PromoMatsTrouble shooting in case of outages or unexpected system failures in cooperation with GMA IT and also at the local level to repair the system and, if necessary, initiate the business continuity planServes as the primary liaison between local, regional, and global teams to drive innovation and ensure harmonization.Requirement gathering from Medical Affairs Business and close collaboration with Associate Director Medical SystemsContinuation of the digital Upskilling Journey, focus on GenAIDefinition and implementation of productivity improvements (training of all staff members, standardization where possible but flexibility where necessary) together with Associate Director Medical SystemsDevelopment of communication plansFinancial planning and budgetingData Privacy and works council Management

Qualifications:

Skills required to identify, delineate, and resolve the problems:

Very good people management considering deep cooperation needs between own staff, outsourced contributors, and temporary employeesExcellent communication, presentation, relationship building and strategic planning and implementation skillsLeadership skillsSomeone who is intensely collaborative, and can balance gaining buy-in with an ability to decide what is right for their projectAbility to persuade and inspire managers and board members of the advantages of agile methods and processesHigh flexibility in working and change processesHigh degree of cooperation skills with cross-functional departmentsGood medical understandingVery strong analytical and organization skills and ability to manage multiple complex projectsVery deep process understanding of essential company processesExcellent communications skillsHigh degree of autonomous workingNegotiation skillsHigh IT understanding to be able to define and test new digital tool and applications to comply with company needs including needs of other users (departments)Fluent in German and English, both spoken and written

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

People with severe disabilities and their equals are given preference if they are equally qualified.

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Current Contingent Workers apply HERE

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Adaptability, Adaptability, Business, Business Intelligence (BI) Reporting, Business Strategies, Clinical Project Management, Communication Methods, Communications Infrastructure, Customer Engagement, Customer Relationship Management (CRM), Data Analysis, Decision Making, Digital Strategy, Digital Transformation, Knowledge Management, Management Process, Medical Affairs, Medical Communications, Medical Knowledge, Medical Review, Medical Teamwork, Medicines Australia Code of Conduct, Military Medicine, Operational Decisions, Pharmaceutical Regulatory Compliance {+ 5 more}

 Preferred Skills:

Job Posting End Date:

07/8/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R354737