Job Title:

Associate Director

Job Description

Essential Functions/Core Responsibilities 

Project Management: Lead and manage delivery projects from inception to completion, ensuring project objectives, schedules, and budgets are met.Client Engagement: Serve as the primary point of contact for clients, building and maintaining strong relationships to ensure customer satisfaction and project success.Team Coordination: Work closely with cross-functional teams, including IT, operations, and business units, to ensure seamless project execution and alignment with business goals.Risk Management: Identify potential risks and develop mitigation strategies to minimize project impacts.Financial Oversight: Manage project budgets, financial forecasts, and resource allocation to optimize project delivery.Continuous Improvement: Implement best practices and process improvements to enhance project delivery efficiency and effectiveness. This includes identifying and implementing innovative tools and approaches to elevate performance and quality.Innovation Driver: Proactively seek out, evaluate, and champion the adoption of innovative tools, technologies, and methodologies to enhance project delivery outcomes.Reporting and Communication: Regularly report project status, progress, and challenges to stakeholders, ensuring transparency and effective communication throughout the project lifecycle.

    

Candidate Profile  

Experience managing a large call centre preferredMastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associatesProven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impactAbility to handle confidential information with discretion and tactUnderstanding of financial policies and budgetary requirements, including forecastingDemonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level managementDemonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuityExtensive understanding of the organization's business operations and industry. Knowledgeable of emerging trends and industry practicesNative Polish speaker, English C1; German fluency is a plusAvailability to work from the officeFlexibility to moderately travel
 

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

Time Type:

Full time2025-08-31

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