Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering Specialist.

Business: Enterprise Technology L3

Principal responsibilities

Product Support:

Serve as the first point of contact/SME for all DWP technical issues, troubleshooting, anduser inquiries. Diagnose and resolve technical problems related to DWP, discussing complex issues with vendor teams when necessary. Monitor system performance and proactively address potential issues to minimizedowntime.

System Configuration and Optimization:

Continuously identify opportunities to optimize the platform for improved usability andefficiency. Stay up to date with AppSpace Beezy updates, new features, and best practices to ensurethe organization is leveraging the platform to its fullest potential. Drive compliance with all HSBC Cloud internal policies and engineering standards acrosscloud infrastructure, security, and DevOps practices.

Stakeholder Collaboration:

Work closely with internal stakeholders, including IT, HR, and department heads, to alignDigital Workplace functionality with business goals. Gather feedback from users to identify pain points and recommend improvements. Act as a liaison between the organization and Digital Workplace support and developmentteam.