Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Service Management Specialist.

Business: IWPB Technology

Principal responsibilities

• Deliver tailored and specific expertise enabling 1LOD to successfully deploy and operate key technology controls.
• Participate in Key Risk Governance Forum and prepare risk decision material and presentation to senior stakeholders including C-Suite level.
• Provide technical guidance to support for control gap mitigation.
• Ensuring critical issues, events and incidents both in key controls and material change programmes are managed and understood by and escalated to appropriate governance forums for appropriate and timely resolution.
• Active management of risk is expected including promptly raising and closing Helios, and MSIIs, ensure the bank risk management protocols are aligned.
• Collaborate with cross-functional teams to ensure the effective integration of risk management practices into all technology processes
• Ensure the integrity and timely completeness of risk and control identification, assessment and information within the Group’s Risk and Control system of record (Helios) as well as directing documented remediation plans for residual risks.
• Effective reporting of project timeline, milestones and OKR outcomes to project sponsors and outcome owners across value streams
• Educating stakeholders to understand the impact of emerging risks that require changes to controls, resources, and business operations to ensure they remain within appetite