Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of ASSOCIATE DIRECTOR, Service Management Specialist.

Business: CTO Infrastructure

Principal responsibilities

Full support of the problem management process to reduce occurrence and impact of incidents by remediating actual and potential causes of incidents, and managing workarounds.
Lead and manage problem reviews, root cause analysis and corrective actions across functional and technical stakeholders.
Plan and lead effective problem review meetings and conduct structured interviews to collect information.
Creates and distributes problem management reports.
Perform proactive problem analysis, develop insights and recommendations, and engage and influence across the technology to implement and improve problem resolution.
Provide active and visible coaching to global and regional problem management professionals on problem management training.
Actively engage and drive continuous improvement objectives defined by the Global Service Quality team.
Provide consulting services to all HSBC technology and business groups to communicate and educate persons on best practices of Problem Management.