This is a hybrid position and requires the ability to work from our office in either Boston, MA or Toronto, ON. Who We Are: Wayfair believes everyone should live in a home they love. Through technology and innovation, we make it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 14 million items across home furnishings, décor, home improvement, housewares, and more. Our Product Design/UX teams partner with Engineering, Product Management, Analytics, and business leaders across Wayfair to ensure we're building technology that solves important customer problems in elegant, scalable, and measurable ways. Customer Technology, our consumer-facing technology team, is tackling a wide array of fascinating, incredibly difficult problems—like helping a massive, rapidly growing global customer base efficiently find the perfect products from our catalog of over 14 million items (with the majority of traffic on mobile), and leveraging AI to help customers visualize products in their space. What You’ll Do + Lead Design Strategy, communicating a clear vision for customer acquisition and engagement experiences across mobile, web, and app. + Manage and Mentor a small, high-impact team of 4 product designers, fostering a culture of creativity, inclusion, and experimentation. + Drive Hands-on Execution on key initiatives, including: + Enhancements to landing experiences and inspiration-first surfaces + GenAI-powered discovery and curation tools + Scalable frameworks for modular, personalized content + Collaborate Cross-Functionally with PMs, engineers, marketers, and analysts to build seamless, user-centered experiences. + Champion Experimentation, using data, testing, and iteration to move fast and learn quickly. + Elevate UX Quality through systems thinking, accessibility, and polish—while helping shape broader design standards across Wayfair. What You’ll Need + 8+ years of product design experience, with 2+ years leading and growing design teams. + A portfolio showcasing strong craft, systems thinking, and business impact. + Experience with large-scale consumer-facing products, ideally in acquisition, onboarding, or e-commerce. + Comfort working in fast-paced, experiment-heavy environments. + Deep fluency with Figma and design system practices. + Excellent communication and storytelling skills. + Familiarity with A/B testing, analytics tools, and rapid prototyping. Nice to Have + Knowledge of CRM, marketing tech, or personalization strategies. About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.