**Job Description** **Role Summary** + The Associate Director (AD), Medical Omnichannel, is a key position within Medical Modernization in the Value & Implementation (V&I) Medical Affairs team, reporting directly to the Global Director of Medical Omnichannel. This role is essential in assisting the Medical Affairs Omnichannel function to define and execute the Medical Omnichannel Strategy, Roadmap, and Orchestration Plan in a highly regulated medical space, while coordinating execution and pull through across regions and markets with key stakeholders. **Responsibilities** **and Primary Activities** + Strategic Development: Collaborate with the Director of Medical Omnichannel and cross-functional teams to stand up new digital medical channels and drive the development and orchestration of owned and paid channels within Medical Affairs omnichannel capabilities. + Data and Metrics: Assist in the evaluation and selection of data, tech, channels, metrics, and vendor management to optimize the omnichannel strategy and pull through. + Partnership and Leadership: Lead and partner with global, regional, cluster, and country teams, including therapeutic area stakeholders, content, and other key partners to ensure cohesive strategy execution. + Process Development: Advocate for and facilitate the establishment of omnichannel processes and ways of working, capabilities, frameworks, and methodologies with key stakeholders and end users. + User Experience Optimization: Develop use cases, journeys and orchestration strategies to enhance the engagement experience of Scientific Leaders (SLs) across various owned and paid channels, as well as the experience of working with legal, compliance and privacy approvals. + Experience Design and Training: Work across teams to design SL experiences and provide change management expertise and training coordination as necessary. + Implementation Support: Lead and support the execution of prioritized use cases, channels, and tactics on the evolution of omnichannel maturity, particularly focusing on owned channels like digital channels in Veeva CRM and medical portal or sites. + Market Awareness: Stay informed on emerging medical channels, ecosystems, and trends through stakeholder feedback and market research, including insights from healthcare and industry developments. + Cross-Functional Collaboration: Foster effective collaboration across functions such as therapeutic area teams, medical content, IT, medical operations, medical information, data science teams, etc. to address medical care gaps and complex business challenges. + Influential Leadership: Demonstrate the ability to influence and drive initiatives without direct authority in a highly matrixed environment. + Business Acumen: Exhibit strong business acumen and understanding of market dynamics to inform strategic decisions. + Technology Savvy: Possess a solid understanding of technology used, effectively bridging the gap between business needs and Information Technology (IT). Experience with Veeva Link, Veeva CRM systems and medical portals is preferred. **Required** **Qualifications** **, Skills, & Experience** **Minimum** + Bachelor’s degree + 5+ years’ relevant leadership experience in Integrated Multichannel and/or Omnichannel Pharma Digital Channels. + Experience with content or modular content/adaptation and orchestration for relevant personas and channels. + High emotional intelligence and leadership skills. + Excellent communication (verbal & written), presentation, and collaboration skills. + Excellent project management and entrepreneurial skills. + Experience working with global, regions and senior stakeholders. **Preferred Qualifications:** + Master's degree + Medical Affairs / Medical content and events + Medical Omnichannel / Medical channel expertise + Engaging with global, regions and country teams + Project Management/Change Management/Lean Six Sigma or Agile Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld) Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld) **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) EEOC GINA Supplement​ We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/) **U.S. Hybrid Work Model** Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”. The salary range for this role is $169,700.00 - $267,200.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits . You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. **San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance **Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** No relocation **VISA Sponsorship:** No **Travel Requirements:** 25% **Flexible Work Arrangements:** Hybrid **Shift:** Not Indicated **Valid Driving License:** No **Hazardous Material(s):** n/a **Required Skills:** Communication, Management Process, Omnichannel, Pharmaceutical Industry, Social Collaboration **Preferred Skills:** **Job Posting End Date:** 07/2/2025 ***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.** **Requisition ID:** R354460