PURPOSE 

Establish a Lead Support Office framework to embed customer process/system/standards knowledge and support the institution of new customer lead roles at IQVIA for a large DM FSP. Where applicable, performs and oversees data management activities in order to provide high quality data that meets client/project needs. Ensures that data is processed and tracked in alignment with regulatory and quality standards.

RESPONSIBILITIES

Establish knowledge management structures to embed the knowledge of customer process/systems/standards with IQVIA leadsImplementation of new customer lead roles, managing scope/RACI definition for optimal efficiency E2ELiaise with PSS and Ops on the implementation of customer lead roles in PSS and OpsEstablish and maintain structures for mentoring and coaching, focusing on development and effectiveness of customer lead rolesManage SME network, including responsibility for SME development and effectivenessEstablish and lead Knowledge Management Forums, lessons learned, CAPAs and best practicesWorks with customer to develops tools and guidance to navigate and find information in customer process/systems/standardsEnsure IQVIA leads are aware of the support structure and ensure used effectively for consistency of approachEnsure IQVIA leads are aware and adapt to process change and growthChange Management LiaisonParticipate in defining strategies for new processes and technology at either FSP or global level.May manage a Functional Department of Data Management staff. Size of team could vary from 15-40, and may be a first-lineor second-line management position.Define and prioritize resource requirements and manage resource assignments across projects.Monitor and manage utilization and productivity of Functional Department.Assess and document competency of staff to satisfy position responsibilities. Regularly set goals and evaluates anddocuments performance.Define recruiting strategies and staffing needs based on hard backlog.Define and implement department objectives consistent with broader office company objectives.Provide expert review and guidance for production of Data Management deliverables including CRF/e-CRF (case reportform), database design and set-up, validation definition and programming, Data Management Plan and databasedeliverables to internal and external customers.Provide technical advice and solutions with internal and external customers to solve problems and improve efficiency.Monitor quality and efficiency across projects to identify trends and opportunities for improvements. Ensure sharing oflearning across projects.Ensure that staff is trained and compliant with current operating procedures and work instructions and project scope ofwork.Define and implement training/professional development strategy for Functional Department.Mentor staff members to develop Data Management process, system, and drug development expertise.Manage relationship with customer at both the project team level and with functional peers.Provide operational input into proposals and scope of work. Participate in proposal defences. Provide input to costingalgorithms, particularly at the customer level.Attend customer meetings and lead discussions of project requirements and strategic planning.Ensure compliance of work with project’s scope of work.Actively assess and help manage project realization.Ensure project milestones are met according to agreed upon timelines with high quality.May serve as a Data Management Customer Liaison for one or more customers.Manage staff in accordance with organization’s policies and applicable regulations.Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters.

All responsibilities are essential job functions unless noted as nonessential (N).

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Advanced knowledge of Data Management processes and systemsSolid understanding of clinical drug development process and production of DM deliverablesStrong project management, strategic planning, delegation and organisational skills. Proven ability to work on multiple projects and manage competing prioritiesStrong business acumen; financial management and budgeting skills.Proven Staff management skills, strong leadership, motivational and influencing skills.Outstanding written and oral communication skillsProven leadership skillsOutstanding problem-solving skillsExcellent interpersonal skillsStrong customer focus and experience in customer contracting modelsAbility to establish and maintain effective working relationships with co-workers, managers and clients

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree, or educational equivalence, in clinical, biological or mathematical sciences or related field, or nursing

  qualification with 10 years of relevant work experience including substantial people management experience; or

  equivalent combination of education, training and experience

PHYSICIAL REQUIREMENTS

• Extensive use of telephone and face-to-face communication requiring accurate perception of speech

• Extensive use of keyboard requiring repetitive motion of fingers

• Regular sitting for extended periods of time

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com