Associate Director, Client Operations
Publicis Groupe
**Company description**
Publicis Groupe, known for its world-renowned creativity, best in class technology and data assets, and digital and consulting expertise, is one of the world’s largest communications groups. With 108,000 staff in over 100 countries, the Groupe has capabilities in Creative, Media, Digital Business Transformation and Production.
Publicis Groupe has transformed its business model and its organizational structure to put its clients at the centre and to facilitate access to all its services in a fluid, modular way. Today, Publicis Groupe is organized across 4 Solutions Hubs - Publicis Communications, Publicis Media, Publicis Sapient, and Publicis Health- for easier connectivity and integration, fostering collaboration throughout the Groupe; while Epsilon at the core will fuel the Groupe’s entire operations to deliver personalized experiences at scale.
As a Connecting Company for the Connected Age, Publicis Groupe is able to deliver winning solutions for clients through the Power of One - driven by a common purpose, a powerful spirit, shared behaviours, great character and a relentless focus on our clients.
**Helping Our Clients Unlock Growth in the Platform World**
“Publicis exists to help our clients unlock growth. Through the Power of One, we are seamlessly connected to partner with our clients so that they can Unlock Growth in the Platform World.”
- Arthur Sadoun, Chairman and CEO, Publicis Groupe.
**Overview**
Our Client Operations Department manages client-specific operational tasks across virtually every practice area within the agency, including: Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance.
We centralize and standardize fundamental work required across all pieces of business as well as bring tactical and detail-oriented work streams together to find smarter, faster ways of working. We create a space for those whose strengths include being highly organized problem-solvers. We help differentiate Starcom from our competitors, and provide a critical foundation to new hires within the company, prior to potential rotations to other practice areas.
**Responsibilities**
+ Take a key role in process development and process improvement initiatives that lead to better ways of working
+ Build relationships with key members of various practice areas across given accounts and agency
+ Connect with Strategy and Investment peers on account-specific requests
+ Oversee & manage Financial tasks:
+ Centralizing buy authorizations
+ Compiling ordered vs. approved reports
+ Preparing billing and budget documents
+ Answering internal & client questions related to media billing and budgets
+ Ensure compliance for tasks such as:
+ Managing client-specific billing procedures
+ Product codes and other systems work
+ Create/enforce workflows & processes such as:
+ Billing verification process project management
+ Ensure accuracy of data pulls from various systems (Media Tools)
+ Compile, or guide team members in compiling, client-specific reporting (e.g. publisher spend, modeling data, diversity reporting)
+ Offer administrative support, training and trouble-shooting for Media Tools and other agency systems
+ Participate in and/or lead team meetings, coordinate social events client-related functions
+ Provide support on new business pitches, as needed
+ Manage, train and mentor team members and take a proactive approach to the career development of direct reports.
**Qualifications**
+ Bachelor’s Degree, preferably with a concentration in Accounting, Finance, Economics, Business, Advertising, Marketing, Communications, Applied Mathematics or related.
+ 5+ years of experience in a similar role
+ 2+ years of team management experience
+ Strong ability to build relationships across multiple departments and various career levels
+ Previous experience working on Advertising initiatives, preferably within Media
+ Exceptional project management skills
+ Proficiency in making progress/completing work, even with overlapping deadlines
+ An individual who equally cares about his/her own career as well as the Associates
+ The ability to rock the Microsoft Office suite, particularly PPT and XLS (where filtering, pivoting, and charts and graphs building are key)
+ Quantitative and analytical skills, yet willingness to embrace a role that requires a mix of art and science.
+ Experience developing and presenting your thoughts and ideas.
\#LI-JM2
**Additional information**
Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com .
Compensation Range: $95,950- $150,995 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 8/31/25.
All your information will be kept confidential according to EEO guidelines.
Por favor confirme su dirección de correo electrónico: Send Email