Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer (WK) - CT Corporation – advocates for the proper utilization, maintenance and improvement of CT’s core enterprise applications. This strategic leadership role will act as a point of escalation for their teams of platform-specific resources who oversee all functional and non-functional activities. This role and supporting teams will coordinate ongoing platform activities with business stakeholders and technology support resources. These activities enable approved CT Corporation mandates - revenue growth, operational efficiencies and required technical work (upgrades, technical debt retirement, and security updates). **Maximize business value provided by the application** + Support platform improvement initiatives – new product/revenue, operational efficiency and technical mandates. + Manage and prioritize respective application backlogs, including incidents, defects and enhancements. + Partner with Technology platform owners to manage budget, resources, and software development processes. + Establish a User Access framework (define user provisioning, security profiles/access, coordinate with related platforms for dependencies) + Establish and govern platform Release Management, including an established release cadence and managing communications with impacted stakeholders. + Create and maintain platform roadmaps and platform documentation, both functional and technical. + Communicate platform vision to senior stakeholders and executives. + Develop and maintain relationships with business owners, technical resources and internal teams. + Document project release notes to accompany platform releases to production. **Monitor platform health and incident management** + Design initiatives, identify tools/technology and/or re-engineering processes to improve the platform’s role in customer service, productivity, quality and efficiency within the business + Platform owners should act as the ‘voice of the customer’ during incidents and review RCAs and corrective actions + Monitor platform performance and support Platform incident resolution and business continuity plans, including root cause analysis and business impact assessment activities. + Assess fit for purpose and provide subject matter expertise for existing support questions and new initiatives, + Contribute to and sign off on solution design. + Contribute to the continuous evolution of platform, to grow revenue and improve customer retention (in collaboration with Product Management, Marketing team, and Finance). + Ensure the platform meets stakeholder needs through monitoring, KPI’s and trend analysis. + Establish and govern procedures for recurring business-critical activities such as configuration changes, pricing updates, and upgrades. + Support IT audit activities per platform including user access and business continuity. **Manage and Develop Resources** + Provide leadership, feedback and guidance to senior professionals on the team. + Support team member escalations and guide issue resolution. + Implement career and professional development plans for the team. + Manage team performance and perform periodic check-ins with team members **Requirements** Education: Bachelor’s Degree or equivalent. Preferred: Bachelor’s Degree in Business, Information Technology or Master’s Degree in Business Administration. **Experience required:** + 8+ years of experience in Operations, Sales, Product Development, Business Analysis, Project Management or other function that shows high organization and ability to execute. + 5+ years People management experience. + Understanding how enterprise platforms (ERP, CRM, workflow, and financial applications) contribute to and support business objectives. + Participating in the software development lifecycle (e.g., Agile/SAFe, Waterfall). + Collaborating across multiple internal teams (e.g., technical and business resources). + Communicating and influencing stakeholders, building relationships, and facilitating collaboration across all levels of the organization. + Defining strategy for project or process + Fostering innovative culture and solutions + Demonstrating strong analytical and problem-solving skills. + Defining solutions to operational and technical issues (e.g., applying business modeling concepts). + Translating business needs into creative system/process requirements. + Initiating and implementing process improvement initiatives. + Demonstrating project management skills. + Demonstrating organization, time management, and multi-tasking skills. + Demonstrating strong written and verbal communication. + Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). + Utilizing Microsoft Visio, Lucid, Miro or other diagramming tools. **Preferred Experience:** + 10 years of experience in Product Development, Business Analysis, or Project Management **Preferred Certifications** Six Sigma Green or Black Belt Certification. **Travel requirements:** + Domestic travel less than 25% of work time + Ability to travel independently + Ability to travel by air **Benefits:** A comprehensive benefits package that begins your first day of employment. **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $153,200 - $216,850 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.