In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Workplace Operations & Support III position at the Associate level, which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on.
 

Role Profile

We are seeking a dynamic Communications & Content Design Specialist to join our Workforce Technology & Services (WTS) team. This role is ideal for a creative and detail-oriented communicator who thrives in a fast-paced, collaborative environment and is passionate about crafting clear and engaging content that drives awareness, adoption, and understanding of the Firm’s enterprise technology initiatives. You will have a strong understanding of content design principles and user-centric methodologies. Additionally, you’ll work closely with various teams to ensure that all content is aligned with the needs and preferences of end users globally.

What you’ll do in the role:

Translate complex technical concepts into user-friendly content that supports product adoption, onboarding, and change management.

Collaborate with internal technology partners including product owners and the Global Service Desk to create cohesive and effective content strategies.

Conduct user research and analyze feedback to continuously improve content quality and relevance.

Ensure consistency and accuracy in all content produced.

Manage and publish content using Adobe Experience Manager, ensuring content is structured, tagged, and optimized for internal search.

Serve as an advisor to technology partners on messaging strategy, content lifecycle, and internal promotion opportunities.

Create and maintain content templates and guidelines to ensure uniformity across all platforms.

Support creative and visual design needs for all adoption and deployment campaigns for end user technologies deployed to the Firm

Manage content projects from conception to completion, ensuring timely delivery and high-quality output.

Utilize analytics tools to measure content performance and make data-driven improvements.

Ensure that all technology-related content is easy to understand and accurate, making complex information accessible to end users.

Apply creative design principles to develop visually appealing and user-friendly content.

Utilize common design tools and applications such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Sketch, Figma, and others to create high-quality content.

Apply visual storytelling techniques to improve comprehension and engagement.

What you’ll bring to the role:

3+ years of experience in internal communications, content strategy, digital publishing or public relations.

Bachelor's degree in communications, marketing, advertising or a related field

Strong writing, editing, and visual storytelling skills.

Proven experience in content creation and design, preferably in a user-centric environment.

Strong understanding of user experience principles and content design methodologies.

Excellent communication and collaboration skills.

Ability to manage multiple projects and stakeholders simultaneously.

Experience with Adobe Experience Manager (AEM) or similar CMS platforms.

Collaborative mindset with a proactive, solution-oriented approach.

Proficiency in common design and communication tools such as Adobe Creative Suite, SharePoint, Salesforce, Sketch, Figma, and others.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Expected base pay rates for the role will be between $50,000and $60,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses,

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).