C.H. Robinson is seeking an Associate Commercial Invoicing Rep to join our team. In this role you will support the billing team by ensuring accurate and timely invoices in accordance with standard operating procedures (SOPs). You will be assisting with customer-specific invoicing requests, resolving billing issues, and maintaining professional relationships with customer accounts. Additionally, you will collaborate with various internal teams to support overall billing efficiency and accuracy.

While this role provides the flexibility and autonomy of working remote, this position needs to be based in Monterrey, MX.

DUTIES AND RESPONSIBILITIES:

The duties and responsibilities of this position consists of, but are not limited to, the following:

Assist in ensuring all invoices are accurate and released on time according to SOPs

Support customer-specific invoicing requests with the guidance of higher-level billing representatives

Utilize basic problem-solving and critical thinking skills to assist in resolving invoicing issues and questions

Aid accounts receivable, account team, and collections team on matters of delinquent accounts

Provide support for invoicing process improvements and initiatives

Maintain professional relationships with customers' Accounts Payable teams to ensure invoicing practices are aligned and current

Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

High School Diploma or GED

Preferred:

Prior customer service experience

Proficient in Microsoft Office Suite of Programs

Previous experience with billing systems

Strong written and verbal communication skills

Positive, professional attitude with excellent customer service skills

Strong interpersonal skills

Basic critical thinking skills and the ability to use own judgement

Self-motivated and able to work independently

Effective in multitasking and prioritizing tasks

Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization

Values a diverse and inclusive work environment

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.