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The University of Miami Health System "UHealth" IT Department has an opportunity for a full-time Associate Clinical Systems Analyst to work at the Sole Mia Medical Center. 

The Associate Clinical Systems Analyst, works to ensure the clinical computer information systems in the UHealth system are working efficiently and effectively. The analyst provides necessary experience and knowledge to ensure all aspects of clinical applications and systems development, build and implementation. The Clinical Systems Analyst 1 analyzes, defines and applies technical knowledge to solve complex problems regarding clinical application systems. The Clinical Systems Analyst works closely with team members, staff and other personnel to gain and understand the objectives and requirements for the assigned clinical system. Is also responsible for trouble shooting problems and challenges within the clinical information systems which may include software problems, hardware issues or even networking difficulties.

Provides basic support for designated clinical applications systems. Augments and assists with the design, development, implementation of enhancements to existing systems.

Participates in the pre-implementation tasks, as assigned, such as system design, testing and training in order to gain a thorough knowledge of the technology-enabled workflows and the application features and functions.

Responsible for the collection of data from multiple sources to assist team with implementations, optimizations, testing, and system upgrades.

Provides day-to-day application support, completes service tickets, and participates in on call rotation.

Assists with troubleshooting issues with members of other teams or business units.

Assists with communication to assigned group regarding new features/functionality, new workflows, training system availability and downtime procedures.

Assists end user with system related issues, oversee dictionary database structure set up and maintenance as necessary for clinical information systems being used.

Assists in meeting scheduling and preparation.

Completes workflow documentation.

Adheres to Service Level Agreements for incident management.

Adheres to UHealth IT standards.

Adheres to University and unit-level policies and procedures and safeguards University assets. 

Department Specific Functions:

As an Associate Clinical Analyst you will report to the Senior Manager/Manager and will be responsible for:

Assisting the team with implementing, building, upgrading, and modifying the application

Assisting application team members with optimizing the application’s configuration, function, and access

Assisting the team with day-to-day application support and resolving application issues

As an Associate Clinical Analyst you will:

Serves as primary workflow support onsite contact for application end users

Assist with the design, development, implementation, and maintenance of the specified applications

Assist with all phases of testing including integrated testing, user acceptance testing, technical dress rehearsal, and document workflow design

Perform basic analysis of new releases and determine how they will impact workflow

Perform daily onsite rounding and assist with identifying issues and the work to resolve them

Assist with providing day-to-day application support, evaluating and resolving service tickets, responding to telephone inquiries, implementing requested application changes, and retrieving requested data in a timely manner

Assist with the communication and coordination of clinical system functionalities with the Epic EMR systems teams and Operational staff, including downtime procedure configuration, support, and functionality

Collaborate with trainers on application changes and new features to develop documentation and training strategies

Participate in on-call rotations and support

Maintain regular communication with team members and participate in weekly project team meetings

Review the status of projects and issues on an ongoing basis with leadership

Become knowledgeable about UHealth’s policies, procedures, and business operations

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:  

Associates Degree in relevant field , Bachelor’s preferred

Minimum 1 year of relevant experience, preferably in healthcare or healthcare-related organization

Previous operational, project management, and organizational skills preferred

Excellent interpersonal, oral and written communication skills. 

Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word. 

Knowledge of state-of-the art technology. 

Experience with major systems development and implementation. 

Demonstrated knowledge of project management and control. 

Ability to communicate ideas and provide solutions. 

Ability to effectively work with people in other departments and/or outside of the enterprise.

Ability and willingness to learn new software and systems

Ability to seek, logically examine, and interpret information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrenc

Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner

Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible

Any relevant education, certifications and/or work experience may be considered.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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