Join our \"Budapest Team\" at DHL Global Forwarding, Freight (DGFF) GSC - Global Service Centre!

 

Job Title: Associate – AFR

 

Job Location: Budapest

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the \"Top 20 most admired Shared Services Organizations in 2022\" by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 5,200 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

In this role, you will manage multiple levels of customer interaction and serve as a single point of contact to one or more of DHL Global Forwarding’s large strategic customers with customs brokerage business across multiple countries, with a focus on innovative solutions, business growth, profitability, and customer loyalty.

In this role, you will have the opportunity to work upon one or more back-end services for the Air freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.  

 

Key Responsibilities:

To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures. Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. Operate on the services according to the shifts, countries, or regions aligned. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.  

Required Skills/Abilities:

0 – 1 year of job experience from BPO domain / MNC– Preferred Freight Forwarding / Air Freight experience will be preferred Good knowledge in MS office (Outlook, Excel) Effective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred Good logical reasoning skills High level of customer centricity

Apply now and embark on an exciting journey with us! We offer:

As part of a global company at DHL, and of a continuously growing organization in our GSC Budapest center, you will work in a multinational environment, and have endless opportunities for professional development and career progression. Annual bonus – based on achievable KPIs Extensive cafeteria package Flexible working location:
You may choose to work in home office;
You can enjoy the facilities in our modern office in case you prefer working on-site Laptop, mobile, and technical equipment for home office Travel allowance for MÁV and BKK passes,
and for commuting by car from outside and within Budapest Financial support for special life situations - wedding, child birth, funeral Referral bonus Long service award - starting at 3 years of seniority Extra paid time off for your birthday MAKASZ benefits card and other special employee discounts We are an AYCM sport pass partner Extended medical check Group insurance Gaming room and massage chair in the office, if you need to switch off during your break time Regular company events in the form of yearly company days, team buildings, family day, CSR actions Wellbeing initiatives supporting the work-life balance and the physical and mental health of our colleagues Personalized learning & career platform for your professional development to help you achieve your next career goal with us! 

What’s Next?

After submitting your application, we try to review your CV as soon as possible. If we find you would be a good fit for one of the open positions, we will contact you shortly by phone. Since we have global centralized recruiting team, you may receive call from outside of Hungary. First you will be invited for a 30-minutes Teams interview, and if both you and team manager think it’s a match, then we would like to meet you in person in our office. After a successful personal interview, you will receive an official letter of intent, and after your written acceptance it is time for us to prepare for your onboarding. We can’t wait to welcome you to our team!

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.