The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

Support the growth and operational efficiency of the Account Management team through specialized administrative and analytical tasks. Maintain accurate policy records, oversee routine quality reviews, and contribute to seamless communication between internal teams and external distribution partners. Apply professional communication skills, report validation techniques, and adherence to company guidelines across all deliverables. Work collaboratively within a dynamic environment, executing project tasks and strategy under guided supervision.

Perform GSI policy administration tasks, including new enrollment support, layer increases, maturity processing, and quoting new livesEnsure timely and accurate processing of routine workConduct quality reviews for Genpact-completed tasksCollaborate with Account Managers and respond to distribution partner requestsFollow established underwriting guidelines when addressing escalationsTarget salary range for this position is $57,000 – $60,000 annually

Ability to travel to the home office at least 1x per year is a requirement of the role.

Skills and Background You’ll Need

Education & Experience Requirements

Associate’s degree in business, marketing, finance, or related field preferredMinimum 2 years of customer care experience or equivalent combination of education/experienceEntry-level knowledge of GSI Policy Features, Offer Letters, Renewal & Policy Administration, Billing, Maturity processing, and Commissions

Technical & Collaboration Skills

Familiarity with Word, Excel, PowerPoint, Salesforce, and CopilotStrong teamwork and communication abilities

Preferred Qualifications

Currently reside within a 50-mile radius of the Portland Metro area.No licensing requirements

Key Behaviors of a Successful Candidate

Ability to collaborate effectively in a team settingProfessional written and verbal communication skillsStrong attention to detail in process execution

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

An annual incentive bonus plan

Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

A supportive, responsive management approach and opportunities for career growth and advancement 

Paid parental leave and adoption/surrogacy assistance

An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

Salary Range:

24.76 - 36.30

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.