Job Description:

JOB OVERVIEW

This highly visible position will work closely with Account Managers, Fleet Consulting Executives, and key operational areas. Each member of Client Services is responsible for 100% client retention. 

The position of Associate Account Manager is a developmental role that provides a foundation for building the skills necessary to become an Account Manager.  Responsibilities include:

Provide administrative and analytical support within a team’s account portfolio for Core and Fleet Administration Account ManagersProvide back-up to Account Managers and their clients in support of continuity of serviceExecute transactions, conduct research, manage inquiries, complete projects, and prepare reports for internal and external use

KEY RESPONSIBILITIES

Conduct research, collect data, update status events, and prepare appropriate reporting based upon specific client parametersRespond to clients, dealers, drivers, internal customers, and vendor phone/email inquiries within established service level standardsAssist in managing open Salesforce requests to ensure cases and associated tasks remain current and do not go overdueEscalate issues that impact service deliveryAudits and Reporting of Data IntegrityData and Exception ManagementClearly communicate recommendations to customers and across the organizationUnderstand customers fleet policies, anticipate needs, participate in executing on goalsMeet or exceed all departmental driven phone and Salesforce KPIsAssist in creating SOPs and FAQ documentationOther duties as assigned

SKILLS/COMPETENCIES

Thorough knowledge of clients and service offeringsAble to proactively identify and understand internal and external client needsEffective at influencing across the organization through knowledge and expertiseCommitted to success of coworkers and organizationDemonstrate integrity, enthusiasm, and a willingness to be involved and make a differenceStrong written and oral skills to work effectively with clients and internal/external organizationsSelf-starter, ability to work independently and manage priorities effectivelyProblem solverStrong organizational skills and attention to detailAble to manage multiple tasks and consistently communicate resultsEffective in keeping deadlines, following up on tasks, and maintaining commitments

EDUCATION AND/OR EXPERIENCE

College degree or equivalent experienceOne to two years of relevant experienceIntermediate to Advanced Proficiency in Microsoft ExcelOutstanding verbal and written communications skills

WORK ENVIRONMENT

Office Setting/Flexible Work from Home

Our Benefits

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range:

$42,800-$59,900

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO Statement
 Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.