Job title – Associate Account Manager, Korea, HNC

Location – Seoul, Korea

Job model – Hybrid

 

The Associate Account Manager will support the management and growth of our key customer in the Health, Nutrition and Care (HNC) Korea business. The incumbent will be responsible for ensuring customer satisfaction and contribute to the business growth and retention of our key strategic customer account, in partnership with the Account Manager responsible for the key customer account. The position reports to the Account Manager, Korea, HNC.

 

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

 

Your key responsibilities

Responsible for establishing and maintaining strong customer relationship with the key customer account.Collaborate with internal teams to commercialise new projects and opportunities opportunities. Support the project management of new projects and opportunities by ensuring key milestones and timelines are met.Back up and support the Account Manager for this key customer account.Use the CRM system to capture customer projects, visit reports and correspondence.Support the development of annual pricing contracts and track progress against the contract on quarterly basis.Obtain accurate customer forecast of future sales and volumes on a monthly basis.Deliver prompt and optimal service to customers and address any concerns in partnership with Customer Care and Supply Chain teams.Keep abreast of and share competitor and market activity and highlight potential market opportunities in monthly reporting and internal sales meetings.Identify and record any problems relating to products, process and quality system using the Customer Complaints Report (CCR) system and coordinate necessary communications both internally and externally for resolution of issues.Develop and deliver compelling value propositions and commercial presentations to enhance customer understanding of dsm-firmenich’s solutions, strengthen brand positioning, and promote innovation and new business opportunities.Follow safe work practices/rules and practice safe behaviour at all times, having regard to own and others safety.

 

We bring

Empowerment to make meaningful contributions while upholding ethical standards.Collaboration with experts in health, nutrition, and beauty to drive progress.Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.Dedication to creating better futures for customers, communities, people, and the planet.Supportive environment where individuals are empowered to progress and contribute to meaningful change.

 

You bring

Bachelor’s degree in Business, Science, Food Technology or related area.Sales / Account Management / Marketing experience in food/nutraceutical industry of 3-5 years with proven track record of sales success and willingness to learn.Good proficiency of English language as the role requires working with team members from different countries and functionsStrong commercial acumen, analytical and conceptual skills.Sound interpersonal, written and verbal communication abilities.Demonstrates clear problem-solving skills, ability to work and navigate successfully within matrix organization.Experienced with Microsoft Office and Teams, SAP experience preferred not essential.Passion for sales, ability to work autonomously and build rapport with both customers and fellow colleagues.Positive, self-motivated and driven professional who can work in remote environment.

 

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there’s a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

 

About DSM-Firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.