Hyderabad, TS, India
7 days ago
Associate - Account Management

Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value.  We call it One Sutherland.

 

Job Description

Job Title: Associate - Account Management

In this role, you will get to:

Be the primary point of contact for our Business-to-Business customers through email, Chat and Voice Support.Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).Take full ownership of each interaction with proactive problem-solving and excellent customer service.Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.Maintain customer records and call documentation in our systems with precision.Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.Suggest process improvements and flag recurring customer issues through proper channels.

 

Qualifications

Our most successful candidates will have:

Good verbal and written communication skills in English.Strong customer service mindset with active email communication skills.Ability to empathize with customers, manage time effectively, and work independently.Basic user-level knowledge of Windows operating systems.Familiarity with email etiquette and multi-channel communication (Email,Chat and Voice).Must be a graduate and above.0–2 years of experience (freshers welcome!).

Additional Information

Work setup:

Location: Work from Office [ Sutherland, NSLArena, Tower B, 9th floor, ramanthapur road, Uppal - 500039, Hyderabad]Shift: Rotational shifts-includes both day and night5 days of work, 2 day-rotational off

We will give you:

A fast-paced, global work environment where your voice matters.Skills for life: problem-solving, professionalism, adaptability, and communication.A team that feels like family and celebrates every win—big or small.A platform to grow quickly within a global MNC with learning and development opportunities.Recognition and rewards as you shape your career journey.

Disclaimer :

Sutherland never asks for payments or favours for job opportunities.

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