Job DescriptionResolves Customer issues, questions, concerns with effective, clear and professional written and oral communication.Provides prompt and efficient service to Vendors including the appropriate escalation of Vendors’ issues.Builds Platform and business knowledge to better serve VendorsMaintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Qualifications

HSC, any Graduation * or 10+5 or 12+3 Diploma along with Mandarin language certificate

Additional Information

Typing skills of 25 words per minute with an accuracy of 80%