Job Purpose & Scope Responsible for the day-to-day administration, configuration, and maintenance of the ServiceNow platform to support the organization’s technology, operational, and risk needs. Ensures optimal performance, usability, and alignment with business needs. Essential Job Functions Administers and maintains the ServiceNow platform, including user access, roles, groups, and permissions. Configures and manages ServiceNow modules such as Incident, Problem, Change, Request, and Knowledge. Monitors system performance and troubleshoots issues to ensure platform stability and reliability. Implements updates and patches and coordinates with stakeholders during version upgrades. Creates and maintains documentation for configurations, workflows, and procedures. Provides technical support and training to end users and stakeholders. Collaborates with developers and leadership to implement new features and enhancements. Ensures compliance with internal policies and standards through platform governance. Knowledge, Skills & Abilities General knowledge of user and group management, access control, and platform configuration practices. General knowledge of ServiceNow architecture and ITSM, ITOM, and/or ITAM modules for platform administration. General knowledge of Information Technology Infrastructure Library (ITIL) v4 framework. Ability to apply analytical and problem-solving skills with the ability to identify and assess risks and recommend preventative measures. Ability to work under general supervision. Ability to manage multiple tasks with exacting deadlines in a fast-paced environment. Ability to demonstrate excellent and effective customer service skills. Ability to maintain confidentiality. Ability to work effectively and demonstrate flexibility in a continually changing environment. Ability to demonstrate attention to detail. Ability to communicate effectively both verbally and in writing with all levels of the organization, including technical and non-technical stakeholders. Skill in using computer and Microsoft Office products, including Word, PowerPoint, and Excel. Basic Qualifications Bachelor’s degree in computer science or related field, or commensurate work experience, required. 2+ years of work experience in ServiceNow platform administration. Professional certification or training in ITILv4, ServiceNow CSA, or Certified Implementation Specialist, preferred. Job Expectations Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.