Job Title:

Associate, Real Time Management

Job Description

Preparation of daily / Weekly / Monthly reports & presentations / decksPreparing of schedules using Erlang for different queues across multiple locationsResolve escalated issues and requests from site managementRoot cause analysis of SLA deviations, action plan development and resolutionMonitor real-time queue, schedule adherence & attendance.Key daily exception requests and update schedulesCrosstrain with Scheduling AnalystOptimize breaks the day of or day before the actual scheduleSchedule ADHOC intra-day training requests and update schedulesProduce and analyze daily efficiency reports (representative availability, access level etc.)Attend centralized and/or site management meeting, as requiredCater to real time adhoc requests as and when required

Requirements:

Strong communication skills (spoken and written)Solid knowledge of Microsoft Excel and PowerPointComfortable working with computers and various systemsWillingness to work on a 24/7 rotational shiftCandidates with scheduling experience will have an added advantageAbility to perform well under pressure and in dynamic environmentsSelf-driven with a strong desire for continuous learning and improvementOpen to local Malaysian candidates only

Location:

MYS Kuala Lumpur - Sunway VISIO Tower,Level 8, Menara Sunway VISIO

Language Requirements:

Time Type:

Full time

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