Job Title:

Associate, People Solutions Center

Job Description

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.

This is a position that suits naturally positive people who enjoy making others’ lives easier, and it will also appeal to those who enjoy problem solving.

The People Solutions Centre Rep is the first People Solution point of contact for all employees. They provide advice, guidance and direction on any and all people related queries.

A PSC Reps will provide a fanatical staff experience that is positive, pro-active and professional, they are passionate and committed to consistent process improvement.

PSC Reps are valued for their willingness and ability to solve employee problems.

PSC Reps use a best in class data-driven, fact-based approach that supports the employee by providing relevant, timely, and comprehensive answers to queries.

PSC Reps will support and guide employees and people managers to increase their confidence and ability to address their employee related issues themselves.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

Professionally manage multiple communication channels to engage with and resolve staff queries and concerns (Phone – Chat – E-mail).Focus on first time resolution, not directing employees to other functions but providing a high level of customer service and supportKnow how to quickly search and find data / knowledge from the various information systems as required in pursuit query / concern resolution.Answer all queries via the employee initiated / preferred communication channel to an exceptionally high standard, ensuring all enquiries are accurately logged and traceable in the relevant help desk system.Maintaining excellent standards of integrity, professionalism and confidentiality at all times, challenging those whose behaviors are not reflective of Concentrix culture and valuesMaintain strong relationships with PSBPs and PS COEs within your realm of responsibilityFacilitate timely and effective resolution of the concern or query in collaboration with other SMEs as necessary and stay connected with the escalation until resolution has been confirmed.Facilitate the creation of a case if the employee has not already done so, where appropriateIdentify policy and training gaps in the business from queries received and recognize opportunities for innovation within the PSC and beyond, focusing on continuous improvement solutions.Responsible for proactively identifying and reporting gaps in the quality and accuracy of the PSC Knowledge Management Tool.Understand the weekly and monthly PSC reports

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

Customer service experience in a similar environment

Effective operational language proficiency or advanced English Level

Advanced language proficiency in assigned Country specific responsibilities.

Well-developed planning and organizational skills, with a proven ability to prioritize tasks and effectively manage your workload

Computer literate (Microsoft Office Suite and ability to learn other technology systems)

Excellent customer service skills

Excellent Oral and written communication

Well-developed problem-solving skills, with the ability to construct, document and communicate answers to questions.

Ability to manage multiple tasks

Consistent past performance on meeting SLAs and targets

Minimum high school/GED or regional/country equivalence

Internal Applicants: ​

Must attach detailed and updated resume in Workday

Tenure of 6 months in the company (desirable)

No valid final warning or one written warning or disciplinary actions (DA) in the past 3 months.

Good attendance and performance record (Meeting KPI´s or objectives for the past 3 months)

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.

Power the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

COL Work-at-Home

Language Requirements:

Time Type:

Full time2025-07-28

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