Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Service Advisor, Heavy Truck Maintenance to join Element Fleet Management.   As the largest pure-play fleet manager in the world, we provide unmatched products, services and solutions to our clients.  

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!  

Are you:

Knowledgeable in and have previous hands-on mechanical experience with medium/heavy trucks, diesel or heavy equipment?Driven by providing an extraordinary customer experience?

As the Service Advisor, Heavy Truck Maintenance, you will work from home in an inbound call center environment.  You will use your experience to review requests from truck repair shops and approve or decline repairs based on the client’s policies.

A Day in the Life

Apply your diesel technical expertise (e.g.; repairs, preventative maintenance, labour & parts costs), while providing a superior customer experience, in responding to incoming calls from drivers and suppliers while resolving inquires involving repairs and roadside eventsTriage and respond to inquiries coming from our supplier interactive portal, email, or other internal toolsAssist drivers in locating appropriate repair facilitiesUse technical knowledge to effectively negotiate repairs on our client’s behalf

Requirements

High school diploma or equivalent requiredPrior experience as a mechanic or service advisor (writer) specializing in diesel engines (heavy-duty trucks/vehicles)Licensed 310T is requiredLicensed 310S is an asset, with an extensive Heavy Truck background.Bilingual French/English is an assetProficient with computer skills and using software such as Microsoft 365, Word, Excel, Outlook, etc.Required to have high-speed wired internet connection – WiFi is not acceptable for this roleProven Communication, negotiation, and decision-making skillsTeam player who enjoys working with clients and repair shops on a daily basisAbility to work independently with minimal supervisionAvailability to work early evenings, 1 day per weekend, and holidays

The hiring base salary range for this position is $54,400 to $74,800 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You
•  A culture of innovation, empowerment, decision-making, and accountability
•  Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
•  Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.