· Open minded and ready to learn and absorb things. · Excellent interpersonal, verbal, and written communication skills · Excellent problem-solving skills · Customer focused approach to work; excellent customer service skills · Experience in working with Incident / Service Requests. · Experience in handling calls, Chats, and emails from global users and effectively able to communicate remediate their queries and issues · Basic experience in desktop support and operations, including PC and User support · Basic experience in troubleshooting Operating system, Software, and PC accessories · Ability to handle multiple tasks concurrently. · Ground concepts of networking, windows, MS Office, and other application environments · Understanding of active directory, basic knowledge ITSD tools like remote software, software installation services etc. · Basic Knowledge of ITIL processes like Major incidents, Problem and Change. · Strong verbal and written communication skills required. Ability to effectively communicate with all levels of personnel. · Must work well in a team environment. EEO Disclaimer Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.