· Open minded and ready to learn and absorb things.

· Excellent interpersonal, verbal, and written communication skills

· Excellent problem-solving skills

· Customer focused approach to work; excellent customer service skills

· Experience in working with Incident / Service Requests.

· Experience in handling calls, Chats, and emails from global users and effectively able to communicate remediate their queries and issues

· Basic experience in desktop support and operations, including PC and User support

· Basic experience in troubleshooting Operating system, Software, and PC accessories

· Ability to handle multiple tasks concurrently.

· Ground concepts of networking, windows, MS Office, and other application environments

· Understanding of active directory, basic knowledge ITSD tools like remote software, software installation services etc.

· Basic Knowledge of ITIL processes like Major incidents, Problem and Change.

· Strong verbal and written communication skills required. Ability to effectively communicate with all levels of personnel.

· Must work well in a team environment.