At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Function Description: 

The American Express Enterprise Digital Member Experiences teams centralize web, mobile and push digital product management activities to support our businesses across the enterprise. The focus of this collaborative team is to drive growth via digital user experiences, marketing, strategy, and analytics. The team specializes in using data around digital product usage to drive improvements in the customer experience to deliver higher satisfaction and business value. 

We are seeking a motivated, strategic Product Analyst who is ready to put the customer first and demonstrate mastery of end-to-end customer journeys and how to design experiences and products that people love and that also deliver clear business outcomes.  

As part of the Global Comms Servicing Delivery team within Digital Servicing, this person will collaborate across business stakeholders to identify the roadmap for servicing capability for a particular business unit. The person in this role is expected to maintain & groom the backlog with the help of business stakeholders. The Product Analyst has to act as a link between stakeholders, and Teams (like scrum, Kanban, testing) to support the business. 

Core Responsibilities:

Manage projects to meet Line of business/Enterprise priorities while adhering to the Lean Portfolio Management model

Partner with stakeholders to understand the business requirements and timeline

Maintain Product roadmap/backlog

Identify/raise risks, challenges and opportunities

Enable cross-functional collaboration with relevant teams within the product scope 

Collect and document product requirements as features & user stories

Manage scope of work and participate in all stages of SDLC

Minimum Qualifications:

3-4 years of experience in Product Management and/or Product Development

Highly motivated and passionate for creating best-in-class products and customer experiences  

A proven ability to define clear customer needs and features and gain buy-in and confidence at multiple levels of the organization  

Experience delivering new experiences and business metrics with a customer-first mindset  

Experience working with Engineering and process teams 

Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive decision making, collaboration and alignment 

Ability to build strong relationships with key business partners and stakeholders and take a proactive approach to collaboration 

Preferred Qualifications:

Agile SAFe experience

Experience with Servicing or Digital Experiences

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions