Role and Responsibility

Receive policy servicing requests submissions

Register policy servicing requests in PS Handling

Update changes policy info in system

Send Acceptance/ Rejection Email to Customers

Make Customer Calls as Policy Servicing

Make Policy Filing in document folder and record the List in Excel

Make a request to finance team for advance payment

Assist customer direct interactions and customer service reporting

Supervise and monitor the daily tasks of the customer service representatives

Handle the inquiry calls if and when required

Manage the document storage process.

Review UAT testing results and outcomes as necessary.

Requirements

University graduate and other related qualifications will be highly preferred. 

Good Communication in English and Burmese 

Strong proficiency in MS Office (Word, Excel and Powerpoint)