The Control Management team collaborates with various control disciplines to oversee and develop control functions and protocols. The Controls Room serves as a firmwide Reporting Utility, offering standardized control-related data and facilitating efficient reporting, visualizations, and analytics. The primary goal is 

Job Summary

As an Associate within the controls management team, you will be responsible for enhancing control oversight and efficiency by standardizing and automating operational risk reporting. You will provide access to aggregated firm-wide information and generate business risk insights. The Controls Room includes several functional units, such as Data Management & Operations, Analytics, Reporting, and the Project Management Office.

 Job responsibilities:

Lead daily system support operations, including complex issue resolution, user requests, enhancement requests, and user acceptance testing. Oversee and optimize support tools and mailbox for user tickets/issues, ensuring timely resolution. Prioritize, schedule, and manage tickets; escalate complex issues to L3 teams as required. Provide advanced technology troubleshooting support for user and system issues, including data problems. Coordinate Access Administration and support Recertification for supported applications. Lead and participate in projects, driving innovation and efficiency. Mentor and guide junior team members, fostering a collaborative and high-performing team environment. Demonstrate leadership by setting clear goals, providing direction, and motivating the team to achieve objectives. Drive continuous improvement initiatives to enhance service delivery and operational efficiency. Manage and oversee key operational areas including user ticket management, data quality reconciliation, application health checks, defect and change management, entitlement management, reporting and analytics, release validation support, incident management, project management, and heightened support during new application go-lives.

Required qualifications, capabilities, and skills:

8+ years of relevant experience. In-depth knowledge of risk management and control principles. Exceptional written and verbal communication skills. Strong customer service orientation with a focus on delivering high-quality solutions. Ability to effectively communicate with both Technical and Business Partners. Excellent organizational, documentation, and multi-tasking skills with a proven ability to manage expectations and deliver results. High level of professionalism, self-motivation, and a proactive approach to problem-solving. Leadership skills with the ability to influence and drive change. Proficiency in ITIL practices and frameworks. Experience with ServiceNow and Jira for incident management and project tracking.