Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. 

Job Summary:

UKG is seeking a client-driven and highly energetic individual to join our Payroll Services Team. Payroll Services strives to deliver exceptional quality service while providing payroll processing, money movement, and tax services to our clients using the UKG Ready system. As part of the Ready Payroll Services Operations Team, the Associate Manager leads our team of tax professionals overseeing daily balancing and tax payment activities, timely preparation and remittance of tax returns, coupons, and amended tax returns for our client base, development and implementation of best practices and leadership of the tax department to ensure internal and external client satisfaction

Duties and Responsibilities May Include:

• Develop strong relationships and alignment with our internal partners
• Ensure that all daily team activities within the Payroll Services Tax Team are completed timely and accurately
• Drive effective quality assurance processes across teams to ensure compliance with all applicable regulations and positive client experience
• Generate operational metrics to provide visibility to team workload and support effective resource management and forecasting for growth
• Develop, coach, and mentor team members on performance goals, team development, allocation of resources, and the establishment and adherence to policies, processes, and procedures.
• Establish clear roles and responsibilities with team members for maximum efficiency in collaborating with clients and with other internal business partners
• Champion process improvement initiatives that enhance quality, service, and performance
• Allocate resources to projects to optimize productivity and client satisfaction while driving opportunities for team and individual development
• Provide technical and supportive guidance to team members and assist the team to overcome obstacles.
• Support effective team management of Salesforce cases, assisting with client escalation concerns as needed
• Manage multiple competing priorities with tight deadlines in a fast paced, ever-changing environment
• Manage projects in an organized, initiative-taking, and independent manner to meet all required time frames and commitments
• Establish, measure, and evaluate performance objectives related to corporate goals that drive short- and long-term strategic initiatives that enhance the success of the business
• Work with Senior Management to meet business goals and develop and monitor department budget

Required Qualifications:

• Highly motivated and collaborative
• Management experience
• Strong problem-solving and conflict-resolution skills
• Excellent oral and written communication skills
• Excellent customer service skills
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint)
• Bachelor’s degree in business, Accounting, Finance, Computer Science or a related field or equivalent work experience
• Ability to troubleshoot complex problems with tools and software team uses regularly
• Previous experience with US Payroll processing and/or Tax management products
• Overall Experience should be around 8 to 12
• 5+ years of team leading or supervisory experience leadership role
Preferred Qualifications:
• 5+ years’ experience leading teams with well-defined deliverables
• Proven ability to develop and mentor subordinates
• Comprehensive understanding of payroll processes, calculations, and compliance
• Demonstrated ability to develop and implement processes, procedures, and systems
• Experience collaborating directly with customers using various communication methods including phone, email, MS Teams/Zoom and PowerPoint
• Previous experience with Mastertax or similar tax processing software
• Must be proficient in Microsoft Office (Excel, Word, and PowerPoint)

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!   

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.     

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com