Job Overview Under general direction, manage all laboratory aspects of assigned clinical trial projects for a Customer or a specific program for a Customer. May have responsibility for a specific Customer, drug program, indication or drug compound. Acts as the main point of contact for the Customer after study award and throughout the entire study lifecycle (startup, maintenance, closeout). Ensures work is conducted in line with standard operating procedures, policies and good practices. **Study Setup and Planning:** + Facilitate seamless study setup, including protocol and budget review. + Lead meetings, develop and implement project plans, and manage milestones, risks, issues, and action logs. + Partner with the Study Setup team to ensure quality database setup and oversee the preparation of protocol-specific documentation. + Prepare and present protocol-specific materials at Kick-Off and Investigator meetings. + Participate in the proposal and business development process, including bid defense meetings. **Study Activity Monitoring and Closeout:** + Monitor the Project Management Plan, timelines, and deliverables. + Manage study documentation throughout the project lifecycle, including filing into eTMF. + Manage study scope changes and budget, monitor study quality, and address service-related issues. **Proactive Lines of Communication:** + Build and maintain customer relationships, facilitate communication, and collaborate with all operational areas within the company. + Serve as an escalation point for study-level issues and coordinate study-specific issues. + Coordinate customer survey follow-up and ongoing health checks to support customer relationship building. **Qualifications** **Must be open to working in the evening shifts** **Shift Time** – 5:30PM to 2:30AM • Bachelor's Degree Life Sciences and/or related field Pref Or • Other Equivalent combination of education, training and experience may be accepted in lieu of degree. • 4+ years of clinical or research industry experience, including 1 year project management / project set up experience Pref Or • Equivalent combination of education, training and experience • Strong interpersonal and customer management skills. • Working understanding of medical and clinical research terminology. • Working knowledge of Project Management processes, the company laboratory processes, and/or equivalent working knowledge of central laboratory operations (kits/supplies, logistics, laboratory operations, specimen storage, data reporting and transfers, site alerts, etc.) preferred. • Demonstrated computer proficiency with Microsoft Office and the company systems, or equivalent experience with similar Centralized Laboratory systems preferred. • Experience in successfully leading Phase I-IV clinical trials preferred. • Demonstrated ability to work in a fast-paced environment while possessing strong organizational skills and a demonstrated ability to meet deadlines. • Strong written and verbal communication skills including good command of English language. In certain geographies where communication in local language is desired (e.g. Japan, China), excellent command of local language with reasonable proficiency in English preferred. • Ability to establish and maintain effective working relationships with coworkers, managers and customers. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us. EEO Minorities/Females/Protected Veterans/Disabled