**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** Carrying out careful analyses to release credit for the agricultural sector, ensuring assertive decisions in line with company policies. Managing the flow of communication with banking correspondents and end customers, acting actively and receptively through messaging applications, chat and e-mail. Carrying out and monitoring notary activities, including interactions with notaries and clients to resolve pending documents. Ensuring a high level of productivity and quality, working to clear targets and committing to agreed deadlines and SLAs. Identifying and proposing process improvements to optimize performance and the customer experience. Keeping up to date with the demands of the agricultural sector, ensuring consistent analysis and adherence to market needs.This position requires analytical skills, excellent communication and a results-oriented approach in a dynamic and challenging environment **Required technical and professional expertise** '- Ease and experience with document analysis; - Previous experience in customer service would be a plus; - Analytical profile, with the ability to interpret data and information and make assertive decisions; - University degree or technologist in Administration, Law or related areas would be a plus; - Proficiency in Office suite tools, especially Excel and Word; - Excellent oral and written communication skills, with the ability to adapt to different audiences and service channels; - Ability to anticipate possible problems, redefine priorities and adapt quickly to the client's ever-changing demands; - Ability to think through complex issues, developing robust solutions that meet specific customer needs; - Solid experience or aptitude in customer service, ensuring a satisfactory experience in line with business objectives.We are looking for someone who is proactive, resilient and committed to delivering high quality results in a dynamic and challenging environment. **Preferred technical and professional experience** '- Previous experience in document analysis in the banking or agricultural sector. - Experience in customer service, especially through digital channels such as messaging apps, chat and e-mail. - Academic background in Business Administration, Law or related technology courses. - Experience with notary activities, including monitoring processes in registry offices. - Advanced knowledge of Excel, including the use of formulas, pivot tables and data analysis tools. - Experience in environments with productivity and quality targets, demonstrating the ability to deal with strict deadlines and SLAs. - Track record of working in dynamic environments, adapting quickly to changes and client demands. - Experience in developing strategic solutions to complex problems. - Proven ability to communicate clearly, objectively and empathetically, both orally and in writing. These differentials will contribute to an above-average performance in line with the area's strategic objectives. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.