**Introduction** . **Your role and responsibilities** Tratativas de solicitações e reclamações realizadas pelo consumidor atraves do atendimento, plataformas digitais e midias. Controle de produtividade. Contato com o cliente oara retorno de solicitações ou esclarecimentos.Reuniao com cliente contratante. Criação de relatorios e materiais de apresentação em ppt. **Required technical and professional expertise** Excel, PPT **Preferred technical and professional experience** CRM IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.