At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. **Job Title:** **DOC Support Generalist** **Job Profile:** **Sales Support & Administration Associate II/Sales Support & Administration Associate III/Sales Support & Administration Associate IV** **People Manager** **: No** **Description:** **_The DOC Support Generalist is responsible for providing tactical support for Commercial Sales. The primary goal is to support Iron Mountain Internal Customers by completing opportunity-related tactical and administrative activities during the opportunity lifecycle or relationship management cycle, which helps to enable the opportunity to revenue. This position is designed to reduce the amount of sales-related administrative activities performed by sales teams, allowing them to spend more time on selling. This role is foundational, requiring meticulous adherence to standard operating procedures and a strong focus on data accuracy and system proficiency._** **Responsibilities:** **Opportunity and Request Management:** + **_Responsible for the day-to-day coordination of requests from or related to employees in DOC Support_** + **_Act as a support to Iron Mountain Internal Customers by completing opportunity-related tactical and administrative activities._** + **_Answer and direct inquiries for information to appropriate teams when assignment to DOC Support is not warranted._** + **_Shared responsibility to triage, monitor, and route from team request queues._** **Data, Research & Reporting:** + **_Research and pull various reports and documents, including but not limited to contracts, price schedules, inventory reports, contact information, invoices, spending, and the scope of the relationship, from internal systems._** + **_Create simple Pricing Models, Pricing Quotes, and other tactical reporting as needed._** + **_Complete basic Due Diligence, Quality Assurance, Information Security Questionnaires, and other Request for Information documents._** + **_Import, consolidate, format, and analyze customer and sales data from multiple systems._** **Communication & Reporting:** + **_Keep Iron Mountain Internal Customers in the loop by maintaining and providing regular updates on open opportunities._** + **_Report and track metrics, monitoring SLAs, progress, and providing periodic status reports to relevant parties._** + **_Respond to requests for research on potential customers/customers from sales reps, utilizing both internal and external resources such as Salesforce.com, SKP, BI, LexisNexis, SecureBase, LinkedIn, and others._** + **_Effectively interact with Sales, Account Management, Commercial, and country teams to whom support will be provided._** **Process Improvement & Compliance:** + **_Will work within defined processes, procedures, and SLAs while providing support to Iron Mountain Internal Customers and sales representatives._** + **_Must be able to recognize and identify process breakdowns or situations that are not the norm and escalate those accordingly, demonstrating a solid understanding of standard workflows._** + **_Offer solutions and suggestions for process and product improvement to management, contributing to continuous improvement._** + **_Follow up and interface with internal departments requesting information and providing updates to the sales team._** + **_Other duties/projects as assigned._** **Qualifications:** + **_Language Proficiency:_** **_Mandatory fluency in English; preferred fluency in other international languages, with superior proficiency in both written and oral communication_** + **_Education/Experience:_** **_A University Degree (business, economics) in a related field is preferred. Minimum of 1 year of progressive experience in sales support functions or global deal operations._** + **_Exceptional Organizational Skills:_** **_Including prioritization, scheduling, time management, responsiveness, and a sense of urgency in order to manage multiple concurrent SLAs._** + **_Exceptional Attention to Detail:_** **_Must have exceptional attention to detail and provide complete and accurate documents during the entire life cycle of the opportunity._** + **_Problem-Solving:_** **_Must possess good analytical skills. Ability to recognize and identify situations that are not the norm and escalate those accordingly._** + **_Adaptability:_** **_Demonstrate the ability to adapt to change and show a willingness to learn new methods, procedures, or techniques of working, quickly and easily._** + **_Communication & Collaboration:_** **_Professional communication skills; interpersonal skills are a key component of the role; must be able to build rapport and work collaboratively with internal and external business partners._** + **_Technical Understanding & System Proficiency:_** **_Ability to quickly learn new systems and software. Proficiency with Google Suite, Microsoft Word, and a strong understanding of Microsoft Excel and pricing tools. Preferred experience in Salesforce.com. Commitment to mastering Iron Mountain's core internal systems._** + **_Clear Advancement Pathways:_** **_Demonstrated mastery of tactical support tasks and proficiency in data handling will directly prepare for progression to a Specialist role._** **Discover what awaits you:** + **_Discover Limitless Possibilities_** **_: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation._** + **_Empowering Inclusion:_** **_Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging._** + **_Global Connectivity_** **_: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities._** + **_Championing Individuality:_** **_Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness._** + **_Competitive Total Rewards:_** **_supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)_** + **_Embrace Flexibility:_** **_Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role)._** + **_Unleash Your Potential:_** **_Access abundant opportunities for personal and professional growth, preparing you for a digitalized future._** + **_Valuing Every Contribution_** **_: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual._** **_Pioneering Sustainability:_** **_Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come._** Category: Sales Operations Group Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE **Requisition:** J0090843