JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves –

The Assistant Workplace Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The role will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment 

Your day to day:

Job Responsibilities 

Serve as an onsite Experience Services contact for client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests 

Recognize opportunities in the workplace experience and creates programming to reduce friction for client’s employees 

Leadership responsibilities include but are not limited to functions such as on-boarding, timekeeping, delegating, scheduling, coaching, and teambuilding 

Empowered to make operational adjustments as necessary, develops and documents standard operating procedures and updates and maintains site playbook accordingly 

Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy     

Supports data collection, analysis and reporting to ensure alignment with the clients’ goals and objectives 

Achieve and exceeds goals including performance goals, team goals and client’s goals and objectives 

Carries culture card as a tangible representation of values, standards, and principles to ensure memorable experiences 

Strive to continually improve Experience Service performance 

Coordination with other teams (property management, parking, security, engineering, janitorial)  

Support implementation of short and long-term projects. 

Assists with vendor management for maintenance services, contract compliances and insurance requirements. 

Ensures compliance with health and safety, environment, risk management, security, and IT policies.  

Assists with budgeting, forecasting, spend reports, vendor purchase orders, invoices and payments. 

Supports cost-saving measures to align with budgets. 

 

Ensuring Exceptional Service 

Works collaboratively within the account team in the integrated delivery of Experience Services across all workstreams. 

Builds meaningful lasting relationships with client employees and guests for intuitive service delivery, anticipating needs or concerns to exceed client expectations 

Visibly engaged and well known in the workplace 

Conduct routine walkthroughs and assessments of the workspace and soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client 

Receives and responds to all requests or issues within a specific period of time, including a personal follow up to client employees to ensure timely responses to questions / requests 

Partners with soft services providers to establish and continually reinforce the expectation of service excellence to create value for the client (food services, mailroom, etc.) 

Assistance and flexibility with client events and catering as needed to ensure flawless delivery 

Serve as training center concierge for internal/external events 

Assists with third party vendor relationships and service partners to provide maximum service delivery 

Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies 

Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to client’s operations occur 

Provide operational excellence through administrative support as well as work order management 

Perform additional job duties, as requested  

 

Sound like you? To apply you need: 

Qualifications 

Bachelor’s degree or equivalent 

3-5 years minimum prior relevant experience in hospitality, facility / property management, building operations and/or knowledge of commercial real estate, preferred 

Exceptional customer service skills and professionalism with a passion for hospitality 

Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service 

Excellent verbal and written communication skills with the ability to communicate professionally 

Excellent organizational skills and process management 

Ability to work independently – strong prioritization and time management skills 

Ability to work with diverse teams – lead by example; respectful, cooperative, accountable 

Ability to manage multiple priorities and deliver results in a fast-paced environment 

Ability to quickly adapt to new devices, technology, and applications 

Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook) 

Ability up to lift 25 pounds.

 

Estimated total compensation for this position:

65,300.00 – 80,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Los Angeles, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.