About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.

About Four Seasons Hotel Hangzhou At West Lake 

 

Pagoda-style pavilions rise amidst exquisite gardens and ponds. With

personalized hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms. 

 

About the role: 

Plan, organize, control and direct the work of employees in the Hotel’s Western Restaurant while ensuring guest satisfaction. Priority to whom is knowledgeable or with experience on mixology.  This role is part of Western Restaurant department, reporting into Food and Beverage Manager. 

 

 

What you will do: 

Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Western Restaurant to ensure that established cultural and core standards are met, daily activities and planning for outlet operation.   

The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.   

Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner. 

Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. 

Prepare and serve a selection of wines, spirits, and mixed drinks from the menu while ensuring proper pouring, mixing, and blending according to established recipes and established Four Seasons Standards.   

Confirm guest orders including any special needs or requests from the food server using the hotel’s point-of-sales system; check completed orders with the guest’s original order; anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. 

Provide knowledge of wines, spirits and mixed drinks including origin, taste, and preparation methods; maintain a working knowledge of liquors, wines, beets, ports, Armagnacs, eau de vies, cognacs and specialty drinks.    

 

What you bring: 

Minimum five year of administrative experience preferably in a hospitality or restaurant related field or other equivalent experience is required. 

Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software. 

Good knowledge of Word, Excel and PowerPoint 

Has strong interpersonal skills, is able to prioritize and adapt to the changing needs of the operation 

Requires basic computer skills for online training 

Requires reading, writing and oral proficiency in the English and Chinese language 

Has the ability to anticipate and prioritize the needs of the guest proactively  

Is energetic and has a professional approach to his/her craft 

 

What we offer: 

Competitive Salary, wages and benefits  

Excellent Training and Development opportunities 

Complimentary Accommodation at other Four Seasons Hotels and Resort 

Complimentary Dry Cleaning for Employee Uniforms 

Complimentary Employee Meals 

Employee service awards 

Employee activities 

 

Schedule & Hours: 

This is a full-time position 

The working hours will primarily by department, ability to work all shifts, weekends and holidays