Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

As a Support Engineer, you can look forward to:

Supporting Gateway applications that process card transactions for Visa, MC, AMEX, DISC. Analyzing transaction failures and make recommendations to improve application reliability and quality, support processes, practices, and procedures. Making strong technical decisions and complete tasks & assignments under limited supervision. Recognizing problems that need further investigations, seeking assistance when needed, and demonstrating initiative and self-motivation. Ensuring documentation of production incidents and collaborate with different support and development teams and resolve issues. Assisting the team in devising new support processes and ensure their implementation as per company policy.

Responsibilities:

Payment Application Support Engineer:

You will be responsible for support of cloud (AWS, Azure) deployed applications related to Payment industry, which

receive card transactions from POS Terminals, Hosted Payment Pages, and forwarding them to Payment Processorsonboard merchants to transaction processing applications, platforms

Required Skills:

Basic Qualifications for Consideration:

Bachelor’s degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field. Solid understanding of the SDLC, ITIL processes, change management, release management and configuration management. Knowledge of Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats, etc. Solid Project Management skills. Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes Knowledge database concepts and MS Office. Must have good communication and vendor management skills.

Domain

2-5 years of experience supporting payment gateway or acquiring systems. Familiarity with below areas of payments is necessary.

Knowledge of ISO 8583 message standard, and its versions for different card networks like Visa, MC, Discover, Amex.E-commerceHosted Payment Pages/Secure AcceptanceRecurring and Tokenized paymentsKnowledge of payment modules of SPreedly, Shopify, Recurly, Netsuite,E-signature services like Docusign, rightSignatureMobile PaymentsApple PayGoogle PayPoint of Sale TechnologiesNCRPAXREST APIsVISA Developer APIsFraud and Transactional Risk Management domainSettlements

Technologies

Several years of experience with the technologies listed below is necessary.

Linux –Scripting - python, shellTools – Grep, awk, netstat, pstat, free, vmstatSQL – Oracle or PostgressProgramming LanguageJava (enterprise JBOSS)Ruby (Ruby On Rails)PythonNetwork monitoringVPC flow logsCloudAWS ( EC2, ECS, ALB, NLB, RDS, SQS, cloudwatch) – this is mandatorAzure, Heroku – optional

Monitoring Tools

We use several tools to monitor our applications, they are listed below

Dynatrace or NewRelicSplunk or DatadogCatchpointCloudwatch

Task Management

We use below applications to manage day-to-day tasks.

Project ManagementJiraIncident ManagementRemedy – Remedy familiarity will be very helpful.ServiceNow

Desired Skills:

Preferred Skills, Experience, and Education:

Server Administration experience would be a plus to compliment the card industry experience.Administration of tools relative to Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats etc.Experience with UL, Pargon and Astrex simulators, or other payment transaction simulatorsPython, Shell scripting, Putty, Oracle, SQL Server, MySQL

List of payment processors  https://en.wikipedia.org/wiki/List_of_online_payment_service_providers

Names of Gateway applications that are popular in APAC

•              MIGS - Mastercard Internet Payment Gateway Service.

•              Smarvista EPG and Integration Platform - https://www.bpcbt.com/integration-platform

•              Compass Plus - https://compassplustechnologies.com/solutions/acquiring-solutions.html