Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook
Inviting applications for the role of Assistant Vice President- Sales Cloud, Service Cloud Technical Architect
This role leads the architecture and delivery of Salesforce Sales Cloud and Service Cloud solutions. It blends deep platform expertise with strategic leadership to drive CRM transformation across sales, service, and customer experience domains
Responsibilities
Design and implement end-to-end Salesforce Sales Service Cloud solutions
Lead technical discovery sessions and translate business needs into scalable architectures
Oversee custom development, integrations, and data migration strategies
Ensure security, performance, and compliance across CRM implementations
Collaborate with cross-functional teams to align solutions with business goals
Provide technical governance and enforce best practices
Mentor developers and consultants; support pre-sales activities and solution workshops
Leadership Strategic Impact
Acts as a technology thought leader within the organization
Drives innovation and continuous improvement in Salesforce architecture
Collaborates with senior leadership to align solutions with business goals
Qualifications we seek in you
Minimum Qualifications and Core Competencies:
B.E or B.Tech or MCA
Relevant years of Salesforce experience, with strong expertise in Sales Cloud and Service Cloud
Proficiency in Apex, Lightning Web Components, Visualforce, and API integrations
Experience with Omni-Channel, Case Management, Lead Opportunity Management
Familiarity with Einstein AI, Knowledge Base, CTI integrations, and automation tools
Strong understanding of data modeling, security models, and deployment strategies
Excellent communication and stakeholder management skills
Preferred: Salesforce certifications such as:
Salesforce Sales Cloud Consultant
Salesforce Service Cloud Consultant
Platform Developer I II
Application Architect or Technical Architect (CTA)
Why join Genpact?
Lead AI-first transformation – Build and scale AI solutions that redefine industries
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000 coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.